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  1. Support
  2. QuickBooks Online
  3. Troubleshoot

Troubleshoot

  • Company name is cut off during QuickBooks Online sync setup
  • QuickBooks Online Bill Pay: View bill in Bill.com link
  • QuickBooks Online Error: Business Validation Error: A project must be a subcustomer billed to its parent.
  • Quickbooks Online Error: Please update the product/service with sales information before marking it as billable.
  • Quickbooks Online sync error: "Please try syncing again. If this problem persists for more than 3 hours, please contact Customer Support"
  • QuickBooks Online sync error: A Bill line item cannot have $0 amount and no description
  • QuickBooks Online sync error: A customer, account, or invoice associated with this payment is deleted in QBO
  • QuickBooks Online sync error: A related object (vendor/customer/account/item) does not exist in Bill.com. Please ensure these objects are created/synced or resolve any sync errors for these related objects first.
  • QuickBooks Online sync error: Accounts with detail type Opening Balance Equity cannot have sub-accounts.
  • QuickBooks Online sync error: All bill line items needs to have the same location
  • QuickBooks Online sync error: Another customer, vendor, employee, or donor is already using this name in QBO. Please use a different name or ensure that there are no duplicates in Bill.com
  • QuickBooks Online sync error: Bill null: XXX cannot be created in Bill.com - Found multiple objects by search without integrationId: XXXXXX, XXXXXX
  • QuickBooks Online sync error: Bill XXXXXX cannot be created in QuickBooks Online - Business Validation Error: Transactions can have only one foreign currency at a time.
  • QuickBooks Online sync error: Bill/Invoice number is being used on another bill from the same vendor. Use a unique invoice number for the vendor bill.
  • QuickBooks Online sync error: Business Validation Error: For billable expenses, you must use an account of one of the following account types: expense, other expense, other current liabilities, other current assets, other assets, fixed assets, or COGS.
  • QuickBooks Online sync error: Business Validation Error: Please make the parent account active first. Then you can make this sub-account active
  • QuickBooks Online sync error: Business Validation Error: This transaction is matched to a downloaded transaction. If you want to change the account, you need to unmatch the transaction first.
  • QuickBooks Online sync error: Business Validation Error: You can't delete this account because it is part of the Online Banking feature.
  • QuickBooks Online sync error: Business Validation Error: You cannot delete an account that is associated with a Form 1099 box.
  • QuickBooks Online sync error: Business Validation Error: You cannot delete or edit the Opening Balance Equity account. It is used to create initial balances or balance adjustments.
  • QuickBooks Online sync error: Business Validation Error: You cannot delete or edit the Retained Earnings account. It is used to create the balance sheet report.
  • QuickBooks Online sync error: Business Validation Error: You must enter the email address for this customer in order to email statements.
  • QuickBooks Online sync error: Business Validation Error: You must select a client for each split line that is billable
  • QuickBooks Online sync error: Business Validation Errors: This vendor cannot be deleted because it is used on a recurring template or scheduled liability payment in QBO
  • QuickBooks Online sync error: Cannot delete Customer: This customer cannot be deleted because there are unbilled charges for this customer
  • Quickbooks Online Sync Error: Cannot import payment - it would result in overpayment
  • QuickBooks Online sync error: Changes made don't match this vendor information in Bill.com network
  • QuickBooks Online sync error: Credit Memo sync is not allowed. QuickBooks has AutoApplyCredit turned on, it needs to be turned off for Credit Memo sync.
  • QuickBooks Online sync error: Current user or organization does not have valid permissions
  • QuickBooks Online sync error: Customer has a non-zero balance in QBO
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