Why the Sync Error occurs
This error occurs when a payment for a bill is trying to sync from Bill.com to Oracle NetSuite, but the associated bill had a vendor credit applied to it that was deleted and recreated in Oracle NetSuite, after it was applied in Bill.com.
How to Fix the Sync Error
- In Bill.com, unapply the original vendor credit and delete it.
- In Oracle NetSuite, unapply the credit
- Sync. The unapplied vendor credit from Oracle NetSuite should sync to Bill.com, and the payment in Bill.com should sync to Oracle NetSuite
- Apply the vendor credit again in Bill.com
If you'd rather just enter the payment in Oracle NetSuite manually, please contact Customer Support.