Why the Sync Error occurs
This error occurs when a customer or vendor in Oracle NetSuite is missing a piece of information that's required in Bill.com to save the vendor or customer. The missing info will be shown in the error, and will be one of the following:
- Address Line 1
- Zip Code
- Country (if Multi-Currency is enabled in Oracle NetSuite)
For compliance reasons, these pieces of information cannot be blank, so the sync won't allow these fields to sync over to Bill.com if they're blank.
How to Fix the Sync Error
In Oracle NetSuite, add the missing piece of information to the vendor or customer record(s) as shown by the sync error message, save, and sync again.