If the system is unable to verify your identity automatically through the verification questions, we'll ask you to upload a couple documents to complete the verification manually.

Document identity verification process

After you have attempted the automatic verification questions twice, you will be prompted to submit documents right on the same page in your account.


When you select Get Started, you'll have the choice to upload documents on your computer by selecting Upload ID manually, or via mobile phone by filling in your mobile number and selecting Send Link.


If you opt to upload via mobile link, we'll guide you through securely uploading pictures of the front and back of your ID.

You can also open the document upload form and submit the documents there.

Note: If you reach the Bill.com Support Center through another path, you may not be logged in, preventing access to this form. If you see Login in the upper right of the page where you normally see Message Center, select Login. You'll be taken to the Bill.com app so you can login to Bill.com. Once you're logged in, come back to this article and open the form above.

Required documents

The documents you'll need will be listed, which we suggest gathering before continuing. You can always come back later if needed.

• Driver's license (front and back)
• Identity card/Non-driver's license (front and back)
• Passport (front and back)
• Permanent resident card (front and back)

Once you have the documents shown, select Get started to select computer or mobile upload.

ID submissions must be provided as color images. We recommend taking pictures of the ID with your phone to capture clear, color images.

For your security, don't submit information or documents not specifically requested, such as tax documents, credit card statements, or social security cards.

What's next

Most uploaded documents will be reviewed within 5-10 minutes.

If we require additional time to review, we'll let you know, and complete the review within 1 business day.

Once verified, you'll be able to complete the account setup and won't be required to answer the identity questions for this account.