Why the sync error occurs

There are 2 possible scenarios for this error:

1. Sage Intacct login information entered in Bill.com is incorrect
2. The sync user has "Enable Two-Step Verification" enabled but "Web Services Only" isn't enabled

How to fix the sync error

Login info is incorrect

Reenter Sage Intacct login information in Bill.com:

1. Select Settings
2. Under Sync, select Setup
3. Select Login Info
4. Select Edit
5. Enter Sage Intacct Admin Login credentials
6. Select Save

Web Services only is not enabled

Enable Web Services Only for the sync user in Sage Intacct:

1. Select Company
2. Select Users
3. Select Edit next to the sync user
4. Enable Web Service Only

Web Services Only is enabled

If web services only is enabled, or two-step verification is off, and the error still occurs, try the following:

Sage Intacct sync user login information

1. In Sage Intacct, reset the password for the sync user
2. Once the new password has been created, reenter Sage Intacct login information in Bill.com

Entity ID

• For Single-Entity accounts:
  • Edit the login info and remove Entity ID. Entity ID isn't required.
• For Multi-Entity accounts syncing at the Entity level:
  • Confirm the Entity ID in Sage Intacct:
    1. Go to Company > Entities
    2. Confirm the Entity ID for the Entity that will be syncing with Bill.com
    3. Reenter the Entity ID in Bill.com, and select Save

For more information, see the appropriate sync setup guide for the Sage Intacct configuration.