When you pay a vendor via Bill.com, we send the payment information to the email address on file for the vendor in the Payment notification email field. Payment notification emails are system-generated and can't be edited or customized.

To enter a vendor's email address:

1. Select Vendors in the navigation menu
2. Select Vendor's Name from list
3. Select More Actions
4. Select Edit
5. Enter the Vendor's email address in the Primary Contact Email field
   • This will be copied to the Payment notification email field, which is in the Payment Information section lower on the page
6. Select Save

When we print a check or send an ePayment, we send an email to the vendor to let them know the payment is on the way.

Note: If you need to edit the email address, editing the Primary Contact Email field won't update the Payment notification email field. You'll need to manually edit both fields.

ePayment

When we process an ePayment, we send an email to the vendor to let them know the payment is on the way. The email notification will include:

• Payment arrives by date
• The first 3 invoice numbers the payment is for
  • Limit of 20 characters
• Invoice due dates
• Amount of Invoice(s)
• Vendor Credits applied
• Amount Paid
• Total

When the ePayment deposits, we send an email to the vendor to let them know that payment has been deposited. The email will include:

• The first 3 invoice numbers the payment is for
• Invoice due dates
• Amount of Invoice(s)
• Amount Paid
• Total

Note: We don't send payment notification emails to verified national vendors.

Check payment

When we print a check, we send an email to the vendor to let them know the payment is on the way. The email notification will include:

• Payment arrives by date
• The first 3 invoice numbers the payment is for
  • Limit of 20 characters
• Invoice due dates
• Amount of Invoice(s)
• Vendor Credits applied
• Amount Paid
• Total

Note: When you schedule a check payment to a vendor with a pending invitation, we send them a payment notification that includes a reminder to accept your invitation and set up their account. If they set up their account and accept your invitation and add a valid bank account within 24 hours, we'll send their payment faster, via ePayment instead of check.

Vendor Direct

When we process a Vendor Direct payment, we'll send a virtual card payment confirmation, and our partner Comdata will send the payment information email.

The virtual card payment confirmation will include:

• The first 3 invoice numbers the payment is for
• Information on how your vendor is being paid
• Information about their virtual card payment

The payment information email will include:

• The full Mastercard or Visa number to process the virtual payment
• Customer Name
• The first 3 invoice numbers the payment is for
• Amount of Invoice(s)
• Customer Account Number.

International payment

When we process an international payment, we send an email to the vendor to let them know the payment is on the way. The email notification will include:

• Payment arrives by date
• The first 3 invoice numbers the payment is for
  • Limit of 20 characters
• Invoice due dates
• Amount of Invoice(s)
• Vendor Credits applied
• Amount Paid
• Total

Things to know

• We only send payment notification emails to the email address on file for the vendor, we don't send it to additional contacts listed on the vendor record
• Check payment arrives by date is an estimate because it's dependent on the United States Post Office
• If you're a vendor looking to update where we send your payment notifications, contact your customer directly as they manage this within their account
• If you void and reissue a payment, we send an updated notification email to the vendor