Why the Sync Error occurs

This error occurs if Locations are set as a mandatory classification in NetSuite, but a default Department hasn't been selected in the Bill.com Preferences in NetSuite.

How to Fix the Sync Error

Confirm that Departments are a mandatory classification in NetSuite:

1. In NetSuite, go to Setup > Accounting > Accounting Preferences
2. Under Classifications, locate Make Locations Mandatory

If the preference is checked (enabled), proceed to set a default Department in the Bill.com Preferences in NetSuite:

1. In NetSuite, go to Customization > List, Records, & Fields > Record Types
2. Select List to the right of Bill.com Preferences
3. Select Edit against the subsidiary name
4. Select the Transactions subtab
5. Enter a value in the Default Payables Location field