Why the sync error occurs
This error occurs when:
- Chart of Account: the account number on a new chart of account can't sync to Xero because the account number is already in use in Xero
- Vendor/Customer account number: the account number on a vendor or customer already exists on a contact in Xero
How to fix the sync error
For chart of accounts:
- If this isn't a duplicate account, edit the account number to one that isn't already in use within Xero then sync again
- If this is a duplicate account, delete the account or contact Customer Support to help with merging the two accounts
For contacts (customers or vendors):
If the error is on a contact that hasn't synced to Xero yet:
Remove the account number from the vendor/customer record
Sync to create the contact in Xero
Add the account number back to the vendor/customer
If the error reappears, contact Customer Support to clear the error.
If the error is an update on a contact that has already synced to Xero in the past, contact Customer Support to clear the error.