We know you’re busy and understand the frustration when you have to dig for answers to quick questions. That’s why we designed the Help Center, to help you get the quick fix to things that block your progress.
There are a few ways to contact customer support, and this article provides some quick guidance on how to use the Help Center to get help from customer support or view your support history and pricing
- Get support
- How to use the Help Center
- How to contact Customer Support
- How to view support history
- How to view pricing information
The quickest way to get support is to visit the Help Center. Access the Help Center by selecting Support on any page.
Tip: If you have an account, login before selecting Support to get faster service.
How to use the Help Center
Once in the Help Center, you can search for articles to help answer your question. Type in your question or key words and we'll suggest the most applicable articles.
How to contact Customer Support
If you are unable to resolve your issue or answer your question by searching articles, you can contact Customer Support by chat or by requesting a call back.
- Select the Support link on any page
- Select Contact Us at the top of the Help Center page
- Enter your question and select Ask Question
- Select your preferred method of assistance. Options will vary based on your account type, and if you are logged in.
Speak with an Advocate (Phone)
Phone support is available to Advanced accounts with a paid price plan on Monday through Friday from 5:00 a.m. - 6:00 p.m. and on Saturday and Sunday from 6:00 a.m. - 3:00 p.m. Pacific time, excluding holidays. See Request-a-call to get in touch with our support advocates over the phone for details on how to request a phone call.
Live chat support is available for all account types, and users who are not logged in, Monday through Friday from 5:00 a.m. - 6:00 p.m. and on Saturday and Sunday from 6:00 a.m. - 3:00 p.m. Pacific time, excluding holidays.
Chat is also available for subscription-free basic accounts on Saturday and Sunday from 6:00 a.m - 3:00 p.m. Pactific time.
How to view support history
Your support history is available to view anytime:
- Log in to the BILL account
- Select Support at the bottom of any BILL account page
- Select Message Center to review support history
All pending and solved support tickets are visible and noted with the current status. You can add comments and updates to new, open, and pending tickets.
How to view pricing information
One of the most common reasons our customers contact the Sales team is to ask questions about pricing. Our website has great information about our product and service, including pricing! So, we might be able to answer your question quicker than trying to contact a support agent.
Below, are links to get some quick info on BILL pricing:
Please note: BILL only provides support in the English language at this time. We’ll try to help customers who use a translation service (i.e., Google Translate) as best we can, but cannot be held responsible for any mistranslations this may cause.