Assistance from Support and Sales

There are a few options to get assistance from Customer Support or Sales. When logged in to, click Support in the left navigation pane. This will bring you to the Support Center.

Searching for solutions

In the Support Center, you can search for information about your question or issue. The Support Center is designed to quickly provide information about and solutions to your topic or question.

Contacting Customer Support

If you need additional assistance, click Contact us at the bottom of the page to enter your question and select email or chat

Chat is available 5:00am PT - 6:00pm PT Monday-Friday, closed weekends and most Federal Holidays. You can send emails anytime, which will be responded to within 24 business hours.
Contact us

To ensure the security of the accounts, does not offer Phone Support. Since we cannot authenticate a caller and their permission to access an account, we are unable to assist customers via that support channel.

Your support history is available to view anytime:

  1. Log in to the account
  2. Click Support at the bottom of any account page
  3. Click message center to review support history

All pending and solved support tickets are visible, noted with the current status. Comments and updates can be added to New, Open, and Pending tickets.

Pricing information

Our website has great information about our product and service. Please go to to learn more. If you have pricing questions, please review our pricing pages:

Business Pricing

Accountant Pricing

Contacting Sales

If you need additional assistance with pricing, please reach out to the Sales team from the Contact Us page by selecting Sales from the drop-down.