If a bill was mistakenly marked as paid offline and you need to change the payment method of a bill payment from Other to Paid via Bill.com you'll need to void the offline payment and schedule a live payment.
Void an offline payment
- Select Vendors in the navigation menu
- Select the vendor name
- Select Payments
- Select the offline payment to void
- Select Void payment
- Select Yes to confirm
The bill will now return to Unpaid status so you can schedule a new payment.