Bill.com balance is a new way to pay! Pay bills of any amount by the next business day with no additional fees. 1
This feature is being released in phases and may not be available on all accounts. If you don't see it, stay tuned!
Jump to:
- What is Bill.com balance?
- How does balance work?
- Why should I use Bill.com balance?
- How do I add money to my balance to make payments?
- How do I make payments using my balance?
- How long do payments sent from my balance take?
- How much do payments made from my balance cost?
- Does my vendor pay a fee to receive payments from my balance?
- How will it appear on my statement when I add money to my balance?
- Are there limits to the amount I can have in my balance?
- Are there limits to the amount I can send to a vendor from my balance?
- Are there limits to the amount I can withdraw from my balance?
- Is my money safe in my Bill.com balance?
- Can I pay any vendor with my balance?
- Are there any other restrictions on payments using my balance?
- Where can I see the history of transactions made using my balance?
- Can I cancel a payment made from my balance?
- Which users can manage the balance?
- Can I use my balance for international payments?
- Can I route my incoming receivables payments to my balance?
- How will my balance transactions sync over to my accounting software?
- Can I disable Bill.com balance?
What is Bill.com balance?
Bill.com balance is a new way to pay! You can use your balance to store money to pay vendors as soon as overnight with next-day ePayment speed, no unexpected delays, and no additional fees.
For example, if you scheduled an ePayment to a vendor before 4 pm Pacific Time (PT) / 7 pm Eastern Time (ET) and use money from your balance, we'd deposit the payment as soon as the next business day instead of 2 business days (or more depending on the amount).
This feature is being released in phases and may not be available on all accounts. If you don't see it, stay tuned!
How does balance work?
Once balance is turned on for you, get your vendors paid faster in just a few steps.
1. Standard disbursement fees may apply.
Why should I use Bill.com balance?
How do I add money to my balance to make payments?
You can add money to your balance using any verified bank account on your BILL account. The transfer can take 3-4 business days depending on the amount, but once transferred, you can pay vendors via ACH ePayment in one business day.
You can also wire money to your balance, which usually posts the same business day.
Finally, you can set payments from customers you're connected to via the network to automatically route to your balance, getting your money to you faster than ePayment
How do I make payments using my balance?
Using your balance to pay bills gets payments to your vendors faster—as soon as one business day. You can pay a single bill, multiple bills, or send a payment without a bill.
See the payables payment timing article for more detail.
How long do payments sent from my balance take?
- Payments you send to network-connected vendors via ePayment, who already have a BILL account and use Bill.com balance for their receivables will be nearly instant.
- Payments to other network-connected vendors via ePayment will be deposited the next business day.
- Payments sent to a vendor via paper check will be mailed the next business day; the delivery timing for USPS First-Class mail can take up to 5-7 business days.
See the payables payment timing article for more detail.
How much do payments made from my balance cost?
Payments you send to network-connected vendors via ePayment, who already have a BILL account and use Bill.com balance for their receivables will be at no cost to you or the vendor.
Paper check and ePayments sent to other vendors are subject to standard transaction fees— no additional fees for using balance.
Does my vendor pay a fee to receive payments from my balance?
No additional transaction fees for your vendor.
How will it appear on my statement when I add money to my balance?
The transfer transaction in your bank statement will be described as "Bill.com deposit."
Are there limits to the amount I can have in my balance?
Minimum: None
Maximum: $10,000,000.00 USD
Are there limits to the amount I can send to a vendor from my balance?
Minimum: None
Maximum: $10,000,000.00 USD
Are there limits to the amount I can withdraw from my balance?
Minimum: None
Maximum: None
Is my money safe in my Bill.com balance?
- Does my money have the same FDIC protections ($250K USD) as my bank account? If the banking system that's moving money has an issue, will my money be protected?
Money in the Bill.com balance will be stored in our existing FBO account with Chase (a BILL payment processing partner). An FBO account means “for benefit of” and signifies that money is received by BILL and held for customer use only (money sent per customer payment instructions). FBO accounts typically offer FDIC pass-through protection. This insurance protects against the banking system's loss of money.
Specifically, for purposes of pass-through FDIC insurance, BILL is the “agent” or “custodian” and the owners of money in the pooled deposit account are the users who have the Bill.com balance.
The deposit account holding money in the Bill.com balance shows agency/custodial relationship: “BILL acts as agent/custodian for the benefit of the customer acting for themselves and others.”
BILL maintains accurate records in the ordinary course as to the identity of each customer holding money in the Bill.com balance, including at all times the user’s current balance.
The terms of BILL agent/custodian agreements with the customer of the Bill.com balance are clear that money held in the balance are owned by the individual, and not the agent/custodian.
This FDIC pass-through protection is for $250K USD and is in line with standard banking pass-through coverage.
- If BILL has an issue will my money be protected?
BILL is registered and licensed in 47 US states and territories for a money transmitter license (MTL).The federal government, forty seven states, and the District of Columbia all require licenses for money transmitter businesses. The federal license is administered by FinCen, the Financial Crimes Enforcement Network of the United States Department of Treasury.
In order to receive and maintain these licenses in all states and districts across the US, BILL must hold aside bonded money, pass state and federal audits to ensure financial strength, as well as provide net worth and regulatory data to MTL agencies to be approved to continue to operate and scale. Currently, Bill.com has been approved to transact high-volume payments, exceeding over $100B USD annually.
Further, BILL has clear treatment of customer money in the balance. BILL will not mix your money with BILL’s corporate money. The customer money will be held in pooled bank accounts with the money of other Bill.com balance customers. This money will not be used for any BILL corporate purpose, nor will BILL voluntarily make your money available to its creditors in the event of bankruptcy.
- What future roadmap items is BILL working on to provide more insurance for money stored?
BILL is investigating offering higher FDIC insurance limits for customers that require up to a million dollars of liability protections. Feedback from customers will dictate how much this option is pursued.
Can I pay any vendor with my balance?
Yes, you can pay any vendor using your balance once balance is enabled on your account.
Are there any other restrictions on payments using my balance?
If you manually add a vendor's bank info, you can't use your balance to pay that vendor for 2 business days, to be sure the vendor's bank account is verified.
Where can I see the history of transactions made using my balance?
You can view the history of your balance from the Overview page, including pending transactions, money transferred from your bank, payments to vendors, and payments from customers.
Can I cancel a payment made from my balance?
Payments you send from your Bill.com balance to network-connected vendors via ePayment, who already have a BILL account and use Bill.com balance for their receivables can't be canceled as they are delivered to the vendor's balance nearly immediately.
Paper check and ePayments sent from your balance to vendors without balance can only be canceled before 4 pm Pacific Time (PT) / 7 pm Eastern Time (ET) on the day you schedule them. If you schedule a Bill.com balance payment after 4 pm Pacific Time (PT) / 7 pm Eastern Time (ET), and the process date is the next business day, you can't cancel that payment as processing begins immediately.
Which users can manage the balance?
Administrator users are automatically able to manage Bill.com balance and make payments from the balance. They can also manage Bill.com balance permissions per user, at the following levels:
- Advanced
- View balance summary
- Pay bills
- Add/withdraw money
- Add/remove users
- Standard - Pay bills & move money
- View balance summary
- Pay bills
- Add/withdraw money
- Basic - Pay bills
- View balance summary
- Pay bills
- Basic - Move money
- View balance summary
- Add/withdraw money
- View only
- View balance summary
Can I use my balance for international payments?
Yes, you can pay international vendors with balance.
Can I route my incoming receivables payments to my balance?
Yes - if balance is enabled on your account, you can set payments from customers you're connected to via the network to automatically route to your balance, getting your money to you faster than ePayment.
How will my balance transactions sync over to my accounting software?
Balance transactions will sync very similarly to payments you initiate from your bank account. There's a new sync preference called GL account for Bill.com balance which you'll need to set before using your balance and syncing transactions.
Note: Balance syncs with QuickBooks Online, QuickBooks Desktop, Oracle NetSuite, and Sage Intacct. If you use different accounting software, you’ll need to enter balance transactions manually there.
Can I disable Bill.com balance?
If you'd rather not use Bill.com balance, you can disable it in settings. If you have money in your balance, you'll request a full withdrawal as part of the disable balance workflow. If you previously set receivables payments to deposit to balance, they'll route to your verified bank account once balance is disabled.
