Why the sync error occurs

This error occurs when a bill is attempting to sync from Bill.com to Microsoft Dynamics GP (MSDGP) but the default GL account for vendor in Microsoft Dynamics GP (MSDGP) is inactive.

How to fix the sync error

To resolve this error either remove, replace, or reactivate the deleted (inactive) account.

To remove or replace the GL Account in Microsoft Dynamics GP (MSDGP)

1. Log in to Microsoft Dynamics GP (MSDGP)
2. Click Purchasing>cards>vendor
3. Search for the vendor that has the error
4. Click on Accounts on the Vendor Maintenance card
5. Click on Purchases hyperlink
6. Remove or replace the GL Account
7. Save
8. Run the sync

To reactivate the GL Account in Microsoft Dynamics GP (MSDGP)

1. Log in to Microsoft Dynamics GP (MSDGP)
2. Click Purchasing>cards>vendor
3. Search for the vendor that has the error
4. Click on Accounts on the Vendor Maintenance card
5. Click on Purchases hyperlink
6. Check if the Account listed has the 'inactive checkbox' checked
7. Uncheck the inactive box
8. Save
9. Run the sync