Why the sync error occurs
This error occurs when a transaction is trying to sync from Bill.com to Microsoft Dynamics GP (MSDGP), but the vendor associated to the transaction doesn't have an AP account assigned to them in MSDGP, or the GL account on the transaction is either blocked or isn't linked properly between Bill.com and MSDGP.
How to fix the sync error
- Check the vendor in MSDGP to make sure they have an AP account assigned to them.
- Check the GL account in MSDGP to be sure it's not set as blocked.
- Sync again.
If that doesn't clear the error, contact Customer Support by selecting Contact us at the top of the page for help checking the link on the GL account.
