If you're a Canadian business or independent contractor who accepted an invitation to join Bill.com to receive payments, follow the steps below to withdraw your funds after your customer or payer sends you a payment.

If you are a US business or independent contractor who accepted an invitation to join Bill.com to receive payments, there's no need to manually withdraw your funds, payments will be deposited into the bank account you added during sign-up. See this article for more details on the features of your account.

Jump to:

• When can I withdraw my funds from Bill.com?
• How do I withdraw my funds from Bill.com?
• How do I set up auto-withdrawal?
• Where can I see past withdrawals?
• Why can't I withdraw my funds from Bill.com?

When can I withdraw my funds from Bill.com?

• Sole proprietor and Independent Contractor

  You can withdraw funds as soon as you receive funds, if you have already added a valid bank account.

• Businesses (corporations, partnerships, privately-held trusts, public trusts, etc)

  Canadian laws require Bill.com to collect additional information about your beneficial owners. You'll need to provide that information before you can withdraw funds.

  Beneficial owners are the actual individuals who are the trustees and known beneficiaries and settlors of a trust, or who directly or indirectly own or control 25% or more of a corporation or partnership.

  You'll see a banner on your Overview page letting you know we need the info, and the withdraw button will be disabled until your info is updated.
  

  

How do I withdraw my funds from Bill.com?

If you are a Canadian sole proprietor or independent contractor, or a business that's already provided beneficial ownership information, you can withdraw your available funds.

1. Select Withdraw on the Overview page.
   
2. Select US Dollar balance or Canadian Dollar balance if you have funds available in each.
   
3. Select Continue
   
4. Enter the Withdrawal amount and select the Bank account
   
   • If you select to withdraw from your USD balance, you'll see the current Conversion rate and the total to withdraw in CAD by default. Select Change currency to change your withdrawal to USD, if you have a verified USD bank added — a transaction fee will apply.
     
5. Select Withdrawal
   
   
   

We'll deposit your funds to the selected account, in the selected currency, based on the estimated arrival date provided.

How do I set up auto-withdrawal?

If you'd like us to automatically deposit some or all of your payments, you can setup auto-withdrawal. When enabled, we'll deposit your payments directly to the account you select, with no additional steps for you.

1. Select Settings.
2. Select Manage Bill.com Balance.
3. Select Edit for Canadian Dollar balance or US Dollar balance and select the bank account from the dropdown that you'd like auto-withdrawal payments deposited into.
   • Note: When you setup auto-withdrawal from your US Dollar balance we'll convert those funds to CAD and deposit it into your Canadian Dollar bank account.
4. Select Save.

To turn auto-withdrawal on and off, select the toggle under Edit.

Where can I see past withdrawals?

You can view all past payments and withdrawals from your Overview page. Only completed transactions will appear here.

1. Select View history.
   
2. Select CAD account to view transaction history in your CAD account.
3. Select USD account to view transaction history in your USD account.
   

Here you can view:

• Past withdrawals
  • Date
  • Status
  • Currency
  • Amount
• Past payments
  • Date
  • Currency
  • Amount
• Total available balance for USD and CAD
  

Why can't I withdraw my funds from Bill.com?

There are a few reasons you wouldn't be able to withdraw funds:

• Your customer/payer hasn't sent payment yet. We send you a payment notification email when your customer/payer sends a payment.
• You are a Canadian business and you haven't provided beneficial owner information yet.
• You haven't added a verified bank account yet.
• You're trying to withdraw in USD and you haven't added a verified USD bank yet.