Occasionally, the Auto-Sync feature with Quickbooks Online will stop working. Typically, this is due to change in Master Admin, a billing issue or changes to the Quickbooks Online subscription on the Quickbooks Online side.
To re-start the Auto-Sync, you'll want to disconnect, then reconnect the sync with Quickbooks Online in Bill.com, then reset the auto sync:
Disconnect the sync
- Select Settings
- Select Setup under Sync
- Select Disconnect
Reconnect the sync
- Select Settings
- Select Setup under Sync
- Select Connect to QuickBooks
- Enter your QuickBooks Online Primary Admin user ID and password, and Select Sign in
- Select the company in QuickBooks Online you want to sync to your Bill.com account
- Select Confirm
- Review that the company selected is correct, then select Authorize
Reset the auto sync
- Select Settings
- Under Sync, select Preferences
- Select the Edit Icon
- Select Sync Automatically
- Select Save
- Run a sync
