If you already have a Bill.com subscription-free Basic receivables account, you can now track your Vendor Direct virtual card payments in your account and access card info for processing.

Jump to:

• Where do I go to process my Vendor Direct payments?
• Where can I find the virtual card details like card numbers and security codes?
• What do the payment statuses mean in my account?
• How will I know when a Vendor Direct payment is ready to be processed?
• How will I know if a virtual card will expire soon?
• Can I switch from Vendor Direct to another payment method?

Where do I go to process my Vendor Direct payments?

Sign in to your Bill.com account and go to Payments in. The status shows which payments are ready for processing. To start processing a payment, just select a reference number.

Where can I find the virtual card details like card numbers and security codes?

You can find all the virtual card details you need for your merchant processing system on the payment record. Select Payments in and then select a payment reference number.

What do the payment statuses mean in my account?

• Paid - on the way: This means your customer sent you a Vendor Direct payment and the 16-digit Mastercard or Visa number is being generated. As soon as the virtual card details are available, you’ll get an email from us to let you know that you can sign in to your account and process the payment.
• Pending: This means the payment has been authorized. You need to post it before you get the money in your account.
• Processed: This means the payment has already been posted, so further action is needed from you.

How will I know when a Vendor Direct payment is ready to be processed?

When you go to Payments in, you can see the status of all the payments that are ready to be processed in your merchant processing system.

How will I know if a virtual card will expire soon?

You’ll see an expiration date listed in the virtual card details on the payment record, and you can see a status in your Payments in list.

Can I switch from Vendor Direct to another payment method?

Yes, just contact your customer or payer so they can help you switch. If you want to receive ePayments after the switch, make sure you have at least 1 verified bank account. Once the switch is made, you won’t receive Vendor Direct payments from that customer or payer anymore.