One or more fields have an error: Sync clearing accounts must be configured and active
Why the error occurs
This error occurs when you are trying to pay a bill, but the Money Out Clearing account in your sync preferences is not set to a GL account, or is set to an inactive GL account.
Bill.com processes a daily lump sum withdrawal from your bank, for all of your payments in a single day. To help you reconcile the individual payments with the lump sum, we sync the lump sum journal entry, and the payment journal entry to the clearing account for you to then compare.
How to fix the error
Check your sync preferences:
- Select Settings
- Select Preferences under Sync
- Select Edit
- Make sure there is a GL account selected for BILL.COM MONEY OUT CLEARING ACCOUNT
- Select Save
You can then go back and schedule payments again.