Why the sync error occurs
This error occurs when a Receivables invoice is attempting to sync to Intacct but the Unallocated income account sync preference in Bill.com is empty or the account selected is inactive.
How to fix the sync error
Within your sync preferences in Bill.com, select an active account for the preference Unallocated income account for invoices that are coded with an item that isn't linked to a GL account. The account selected for this preference will serve as a catch-all in the accounting software, to look for invoices that need to be coded.
- Common accounts used include Uncategorized Income or Suspense
- Select Settings
- Select Preferences under Sync
- Select the edit icon
- Select an active account next to Unallocated income account
- Select Save