To pay bills or get paid using Bill.com, you must add a bank account to your Bill.com account. This article will help you add and manage your bank account within the Bill.com mobile app.

Requirements:

• You should be a signer or have permission to authorize transactions on any bank accounts you add to your Bill.com account
• Users assigned the default Administrator and Payer roles can add bank accounts
• If you create custom roles for account users, you must select the Pay bills via Bill.com permission to allow them to add bank accounts

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Jump to:

• Add a bank account with online banking
• Add a bank account manually
• Verify manual bank account entry with random deposit
• Verify your identity
• Edit a bank account
• Archive a bank account
• Things to know

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Add a bank account with online banking

1. From the Home screen in your Bill.com app, select the Options bars in the top left corner
2. Select Settings
3. Select Bank Accounts
4. Select the plus sign (+) in the top right corner
5. If prompted, complete the identity verification process
   • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
   • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
   • Each user should complete their own verification, it's not advised to attempt the verification for another user
6. Select Verify instantly
7. Select Continue
8. Select your bank name to select, or search in the search bar if you don't see your bank listed
9. Enter your online banking login information, and select Submit
   • You may be prompted to complete 2-step verification, depending on your bank
10. Select Continue
11. Select the account you'd like to add, and enter the Account Holder Name
12. Select Finish

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Add a bank account manually

If you do not have online banking login credentials, or you don't want to add a bank that way, you can add a bank account manually.

1. From the Home screen in your Bill.com app, select the Options bars in the top left corner
2. Select Settings
3. Select Bank Accounts
4. Select the plus sign (+)
   • If prompted, complete the identity verification process
     • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
     • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
     • Each user should complete their own verification, it's not advised to attempt the verification for another user
5. Select Verify in 1-2 business days
6. Enter the details for the bank account - all fields are required
7. Select Finish
8. Select Confirm to confirm you have signing authority on the bank account
9. Select I'm done
10. Wait for the test transaction to post in 1-2 days then complete the verification below in the Verify manual bank account entry with random deposit section

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Verify manual bank account entry with random deposit

1. In the Bill.com app, select Finish setting up bank account xxxx
2. Enter the amount of the test transaction
3. Select Verify

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Verify your identity

The Identity Verification process is a security feature that protects our customers and their finances. We take the security of our customers' bank accounts very seriously, as well as having federally regulated due diligence we must complete to verify identities and authorizing money movement for accounts.

How verification works

We’ll ask you a series of questions about you that only you know the answers to. These questions are based on information pulled from the public record.

• None of the information is saved but is simply used for verification
• Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
• Each user should complete their own verification, it's not advised to attempt the verification for another user
• You'll have 3 attempts to verify your identity online

If the system is unable to verify your identity online, you'll be prompted to upload documents for manual identity verification.

If you're currently outside of the US but need to add a US bank account to your Bill.com account, or do not have a US public record history, we offer the option to verify your identity through documents.

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Edit a bank account

Once you add a bank account to a Bill.com account, you cannot edit or delete the bank account information completely for auditing purposes. You can only edit the select fields below:

• Bank Name
• Account Holder Name
• Default for payments in
• Default for payments out

If you need to edit the account or routing number, you'll need to archive the account and re-add.

Edit a bank account:

1. From the Home screen in your Bill.com app, select the Options bars in the top left corner
2. Select Settings
3. Select Bank Accounts
4. Select Edit on the bank you want to edit
5. Make the changes you'd like
6. Select Done

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Archive a bank account

1. From the Home screen in your Bill.com app, select the Options bars in the top left corner
2. Select Settings
3. Select Bank Accounts
4. Select Archive on the bank account you want to archive
5. Select Ok to confirm

Payments in process

• Scheduled payments

  • When a bank account is inactivated, we cancel any scheduled payments set to process from that bank account
  • If you need to void and reissue a payment that processed from an inactive bank account in Bill.com:
    • If the bank account is still open, even if the account has been inactivated in Bill.com, the funds will be returned to the issuing bank account
    • If the bank account is no longer open, the attempt to return the funds will fail. Users authorized on that bank account will receive an email notification to contact Customer Support to let us know which bank account to redirect the funds to.
      • The bank account to redirect funds to must be active in the Bill.com account

• Receiving payments

  • Remittance information is locked when a payment processes, so when a new bank account is added to receive payments, any payments already in progress will continue as scheduled to the bank account that was set as Default To Get Paid at the time the payment was processed
    • If that bank account is no longer active, the payment will fail. Contact your customer to reschedule the payment
  • Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it's set as the Default To Get Paid

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Things to know

• We'll send an email to all Administrator Users on the Bill.com account when a bank account is added
• Once your bank account is active/verified, any Bank Authorized User can nominate other users with pay permissions to be authorized to pay bills from the same bank account
• Only US-based bank accounts can be added in Bill.com
• There's no limit to the number of bank accounts that can be added
• A bank-authorized user can update the default bank to pay and to be paid from the Bank Accounts page