General FAQs

• What is a Vendor Direct virtual card?
• How is the Vendor Direct virtual card delivered to me?
• What else is in the payment email sent to me?
• What do I do with the Vendor Direct single-use card number in the email?
• What does the Vendor Direct payment email look like?

Payment troubleshooting FAQs

• I was supposed to have received a Vendor Direct virtual card payment but I have not received it yet.
• The Remittance Email address my customer sees is incorrect.
• The card amount is more than the payment amount that is due.
• I want to charge the card multiple times since multiple invoices are being paid.
• I cannot find the relevant details about my customer or the invoice being paid in the Vendor Direct payment email.
• I am missing some information I need to enter into my merchant card processing system.
• I do not accept single-use card numbers via email.
• I do not accept virtual cards at all or I only accept them for some customers.

General FAQs

What is a Vendor Direct virtual card?

• Vendor Direct is one of the payment methods available in Bill.com. It is a single-use Mastercard number, that can be authorized once, for the exact amount on the card.

How is the Vendor Direct virtual card delivered to me?

• When your customer sends you a Vendor Direct payment, you will receive the full Mastercard number via email. Our partner Comdata sends you the email from payment.advisory@comdata.com or VendorEnrollment@comdata.com.
• Alternatively, your company might have chosen to receive these card numbers via a phone call or your payment portal. In this case, an agent from our partner, Comdata, will call you with the card number and payment details like the Customer Name, Invoice Number etc.

What else is in the payment email sent to me?

• In addition to the full card number, the email contains other payment details such as the Customer Name, Invoice Number(s), Invoice Amount(s) and Customer Account Number.
• The first 6 digits of the card number is always 556766. This is the same for every Vendor Direct payment you receive.

What do I do with the Vendor Direct single-use card number in the email?

• To process the Vendor Direct payment, enter entire card number into your merchant card processing system, like you would any other credit card number.
• You will not be able to use the same card number for future payments. Each time your customer sends you a Vendor Direct payment you will receive a new card number. As a reminder the first 6 digits are used for all Vendor Direct payments: 556766.

What does the Vendor Direct payment email look like?

Payment troubleshooting FAQs

I was supposed to have received a Vendor Direct virtual card payment but I have not received it yet

• You can check your email inbox and spam for Vendor Direct payment emails from payment.advisory@comdata.com or VendorEnrollment@comdata.com.
• You might have chosen to receive the card number via a phone call or your portal. We suggest waiting for us to get in touch with you in such cases.
• Your customer can also verify your Remittance Email address on their Bill.com Payments Out Page for the specific Vendor Direct payment. If the Remittance email address is incorrect, you can request your customer to contact Bill.com Customer Support to have it corrected. Alternatively, you can contact Vendor Support at bdcvesupport@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time) to get it corrected.
• If you need further assistance, please contact Vendor Support at bdcvesupport@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.

The Remittance Email address my customer sees is incorrect

• You may request your customer to contact Bill.com Customer Support to get the Remittance Email address corrected.
• Alternatively, please feel free to contact our Vendor Support Helpdesk at bdcvesupport@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time) to get it corrected. Our partner, Comdata, manages this helpdesk.

The card amount is more than the payment amount that is due

• You can contact your customer to Void the current payment and re-send the payment with the correct amount.
• Alternatively, please contact Vendor Support at bdcvcss@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.

I want to charge the card multiple times since multiple invoices are being paid

• We can open the card for you to make multiple authorizations adding up to the total card amount. Please contact Vendor Support at bdcvcss@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.

I cannot find the relevant details about my customer or the invoice being paid in the Vendor Direct payment email

• We can provide any missing information you need. Please contact Vendor Support at bdcvcss@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.

I am missing some information I need to enter into my merchant card processing system

• You may need the following information below:
  • Cardholder Name: Bill Com
  • Cardholder Address: 1810 Embarcadero Road, Palo Alto, CA
  • Cardholder Zip Code: 94303
• All other information, like the Card Number and CVV can be found on the Vendor Direct payment email.
• Please contact Vendor Support at bdcvcss@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time) if you need further assistance. Our partner, Comdata, manages this helpdesk.

I do not accept single-use card numbers via email

• We can help you change your method of delivery to phone or your online portal. If you only accept single-use card numbers via phone or your payment portal, please contact Vendor Support at bdcvesupport@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.

I do not accept virtual cards at all or I only accept them for some customers

• Please contact Vendor Support at bdcvesupport@comdata.com or 855-737-6845 (Hours: Mon-Fri, 5 am-4 pm Pacific Time). Our partner, Comdata, manages this helpdesk.