To refund a customer through Bill.com, set them up as a vendor and send them a payables payment.
- If your customer has a Bill.com account, and your account is connected to theirs in the Bill.com Network, you can use the same Payment Network ID to connect on the Payables side
- Find their Payment Network ID under the Details tab of their Customer record
- If your customer does not have a Bill.com account:
- Send them an invite so they can create an account and add their own bank account information
- Send them a paper check