An incoming receivables payment can be canceled while it is still in scheduled status.
Once the payment has processed, it cannot be canceled or voided.
Cancel a scheduled receivables payment
- Select Payments In in the navigation menu
- Select the Reference # for the payment you want to cancel
- Select Cancel Payment
Cancel a credit card payment
- Log into Paytrace to void the original payment and refund the customer.
- After voiding the payment in Paytrace, contact Customer Support to request a cosmetic void of the payment in Bill.com.