An incoming receivables payment can be canceled while it is still in scheduled status.

Once the payment has processed, it cannot be canceled or voided.

Cancel a scheduled receivables payment

1. Select Payments In in the navigation menu
2. Select the Reference # for the payment you want to cancel
3. Select Cancel Payment

Cancel a credit card payment

1. Log into Paytrace to void the original payment and refund the customer.
2. After voiding the payment in Paytrace, contact Customer Support to request a cosmetic void of the payment in Bill.com.