Premium Support Services is a paid service for enterprise customers offering faster response times by chat, email, and phone to keep your business running smoothly.

Once you have gone through implementation, you will be transitioned to Premium Support Services. Your advisor will walk you through the Premium Support Service offering and how to access the options available to you.

Steps to access the phone, chat and email features for Premium Support

1. Click Support in the left navigation menu
2. Click Book Now in the Optimization Services or New Admin Training section to schedule a session
   
   
   
   
3. Click Contact Us at the top of this page to speak to an Enterprise Success Advocate through phone, email, or chat
4. Choose one of the following options:

• Click Phone to speak to an Enterprise Success Advocate live
  
  
  
  Fill-out the short form to authenticate the account information and click Submit to initiate the request
  
  
  
  
  • A confirmation screen with the ticket information and contact phone number will be shown
    
    
    
    
  • A call will be initiated by the Enterprise Success Advocate via the phone number entered. The majority of all the calls are made within 30 seconds to 5 minutes.
    
    
• Click Email to speak to an Enterprise Success Advocate via email. Fill-out the short form to authenticate the account information. The majority of emails receive a response within an hour during business hours.
  
  
  
  
• Click Chat to speak to an Enterprise Success Advocate via chat. You will be routed to our most experienced agents who have had sync training. The majority of chats receive a response within an hour during business hours.