Why the Sync Error occurs
We are aware of a previous issue with the Oracle NetSuite sync that was causing this error if you created a large number of new items with a hierarchy (parent-child relationship) in Oracle NetSuite, and those items attempted to sync but could not because they were syncing in the wrong order.
This issue was only affecting users on bundle version 3.3.7i. As of May 14, 2020, we have updated those bundle versions to 3.3.7j which should solve the issue.
To check which bundle version you have installed:
- In Oracle NetSuite, hover over Customization > SuiteBundler > Search & Install Bundles and click List
- Look for Bill.com sync for NetSuite, the bundle version # is under Version
If you still have bundle version 3.3.7i, or are still experiencing this issue, please contact Customer Support by clicking Contact us at the top of this page.