Why the Sync Error occurs
You will see this sync error when a payment is trying to sync to Oracle NetSuite, but a vendor credit associated to the payment is dated within a period that is closed in Oracle NetSuite.
To Fix the Sync Error
There are 3 ways to solve this error. Choose the one that best works with your workflow and policies.
Allow the sync to apply credits in closed periods
To let the sync apply vendor credits in Oracle NetSuite even when the period is closed, you can enable non-GL changes to the accounting period in Oracle NetSuite:
- Click Setup
- Click Accounting
- Click Manage Accounting Periods
- Click on the period in which the vendor credit is dated
- Confirm "Allow Non-G/L Changes" is checked
You can reverse this setting at any time by following the same steps above, but unchecking Allow Non-G/L Changes, to control when you want the sync to have this capability.
Change the date of the vendor credit
You can change the date of the vendor credit in Bill.com, to a date that is in an open period, if the vendor credit has not yet synced to Oracle NetSuite.
- Click Bills in the left navigation menu
- Click the Vendor Credits tab
- Click the Ref # of the credit
- Click edit
- Edit the credit date to a date within an open period
Manually enter the payment in Oracle NetSuite
If you don’t want the sync to apply vendor credits in Oracle NetSuite, please contact Support to mark the payment not to sync, and you can manually enter the payment in Oracle NetSuite.