This article provides information about the Bill.com refund policy and process.
Reasons you may be eligible for a refund/credit:
Signed up for the wrong account type
- If we determine that you signed up for an Advanced account and meant to create a Basic account, we’ll refund up to the amount paid for subscription fees on the first Monthly Billing statement after the trial ended, for up to 45 days from the Monthly Statement date. Please downgrade the account before requesting a refund.
Signed up on the wrong price plan
- If we determine that your account was on the wrong price plan, we’ll credit to the account up to the difference between the amount paid for 1 month of billed subscription fees and the amount of 1 month of subscription fees for the correct price plan, up to 45 days from the Monthly Statement date. Please change to the appropriate price plan before requesting a refund.
Created a duplicate account
- If you accidentally created a duplicate account, we’ll credit the active account up to the amount paid for subscription fees on the first statement after the trial ended for the duplicate account, up to 45 days from the Monthly Statement date. Please cancel the duplicate account before requesting a credit on the active account.
Pay Faster fee on a delayed payment
- We'll refund the fee charged for the Pay Faster service if we find that a payment didn't arrive on time due to issues at Bill.com or the Bill.com check processor, up to 45 days from the Monthly Statement date that displays the fee incurred.
Delay in submitting a sales tax exemption certificate
- After the sales tax exemption certificate is submitted and verified, we’ll refund up to 1 month of sales tax paid, up to 45 days from the Monthly Statement date of the sales tax. You’ll find the Tax Exemption Certification Submission form in the Billing Sales Tax article.
If you believe your account qualifies for a refund or credit, please submit your request through the Refund/Credit Request form for us to review. For additional information about fees, payment terms, and refund policy, please review Bill.com General Terms of Service.