Why the Sync Error occurs
This error occurs when you unlink a bill from a PO in Bill.com and that unlink tries to sync to Sage Intacct, but the settings in Sage Intacct are preventing the unlink.
How to Fix the Sync Error
Update the settings in Sage Intacct:
- Select Applications
- Select Purchasing
- Select Setup
- Select Configuration
- Select Documents configuration
- Select Vendor Invoice
- Select Security Configuration
- Select Edit
- Confirm that All is selected under Delete policy
- Select Save
- Sync again
