Sage Intacct sync error : The following fields are missing in XXXX Customer/Vendor for Sage Intacct

February 23, 2021 02:41
Updated

Why the sync error occurs

This error occurs when a customer or vendor in Sage Intacct is missing a piece of information that's required in Bill.com to save the vendor or customer. The missing info will be indicated in the error, and will be one of the following:

Address Line 1
City
State
Zip Code
Country (if Multi-Currency is enabled in Sage Intacct)

For compliance reasons, these pieces of information cannot be blank, so the sync will not allow these fields to sync over to Bill.com if they're blank.

How to fix the sync error

In Sage Intacct, add the missing piece of information to the vendor or customer record(s), as indicated by the sync error message, save, and sync again.