There are two types of email addresses associated with your Bill.com account:

• Login Email Address: used to log into your Bill.com account
• Inbox Email Address: used for your Bill.com Inbox

Login email address

For Subscription-free Basic accounts, to ensure the security of your account, you can't change your login email address.

You'll need to create a new user with the new email address that you'd like to use to login. Then, login using that new email, and delete the old user with the email address that you no longer need.

You'll also want to let your customer(s) know that they need to update the email they have for you in their Bill.com account, as this change won't update their side automatically; payment notifications will send to the old address if your customer doesn't also update your email address. You can send a note to your customer within Bill.com to notify them of the change:

1. Select Customers in the navigation menu
2. Select the Customer's name
3. Select Notes
4. Enter note
5. Select Visible to customer
6. Select Save

Inbox email address

You create your inbox email address in Bill.com, and use it as a receive-only inbox where your vendors and customers can send bills, invoices, and other documents to your account. You can also scan and upload documents you receive in the mail, to your inbox. Each inbox email address is specific to the account and is customizable, by default it'll be < what you entered for Company Name >@bill.com.

To change your Inbox email address:

From the Inbox

1. Select Edit next to the current Inbox email address
   
2. Enter new Inbox email prefix
3. Select Save
   

From Settings

1. Select Settings
2. Under Your Company, select Inbox
3. Enter new Inbox email prefix
4. Select Save