We email you several times during the payment process. You'll receive an email notification when:

• An invoice is in your Bill.com account - when your customer creates a bill to pay you, a matching invoice is created in your account, we'll let you know so you can track the payment status
  • If you don't want to receive this notification, you can disable this in your email preferences
• When your customer initiates a payment
  • If you're being paid by ePayment/direct deposit, we will send you an email:
    • when the payment has processed and is on its way, this email will also include the date the funds will deposit into your bank account
    • when the payment has deposited to your bank account
  • If you're being paid by check, we will send you an email when the payment has processed and is on its way, this email will also include the estimated arrival date

If you have not received an email about an expected payment, your customer has not initiated payment within their Bill.com account or they have an incorrect email address on file for you.

Note: The notification email address is managed in your customer's (payer's) side. If you need to change your notification email, please contact your customer to update.