Payment timing can vary depending on the country of beneficiary, the amount sent, and the time it takes to get the funds from your bank account. We'll provide you with an estimated delivery time when you schedule the payment.

If there is an issue with a payment, we'll email any necessary additional steps to the Administrator users of your Bill.com account.

Note: Payment timing can vary depending on the country of beneficiary, the amount sent, and the time it takes to get the funds from your bank account. Please review Country information for international payments for additional information on payment timing.

Review trace details

If your vendor hasn't received payment by the 5th banking day, and Administrator users haven't received an email notifying them of a delay, you may be able to view payment trace details in your Bill.com account if your vendor's country supports SWIFT codes.

1. Select Payments out in the navigation menu
2. Select the payment confirmation number for the payment you want to trace
3. Select Payment trace details
   
   

Note: Payment trace details may not be available for all payments. Please contact Customer Support if you don't see the payment trace details linked on your Payment Out screen

What can I do with these details?

Confirm payment information

Using the payment trace details page, compare the payment information in the top Confirm payment information section against what your vendor provided, to verify it was entered into Bill.com correctly.

• If you find an error in the payment information, you can void the payment if it doesn't show as cleared/disbursed yet. You can then correct the vendor's payment information, and schedule a new payment.
• If the payment information is correct, move to the next option below.
• If the payment shows as disbursed but your vendor still has not received it, move to the next option below.
  

Trace the payment

If you don't see any issues with the payment information, the Trace the payment section has additional details that you can give to your vendor. Your vendor can provide those details to their bank to locate and deposit the payment. This resolves the vast majority of missing or delayed payments.

• If the vendor's bank locates the payment using the trace details, your vendor should ask the bank if there is a way to prevent the delay in the future (additional info, corrected info, etc.)
• If the vendor's bank is unable to locate the payment with the trace details, please contact Customer Support