Bill.com makes it easy for you to monitor your incoming payments, allowing you to check the status so you’ll know when to expect payments from your customers.

We send you an email notification when a payment is on the way, so if you haven't gotten that notification, you should reach out to your customer/payer to make sure they've scheduled a payment.

Verify payment status without a Bill.com account

How do I know I've been paid if I don't have a Bill.com account?

If you’re receiving a payment by check, we'll send you an email when the payment has been processed and is on its way. This email will also include the estimated arrival date.

How do I verify the status of my payment if I don't have a Bill.com account?

If you've received a payment notification email and you don't have your own Bill.com account connected to your customer/payer, you'll need to reach out to your customer/payer to get the status of your paper check.

Usually, we’ll mail checks using standard USPS delivery, which doesn’t include tracking. Therefore, you'll have to use normal postal delivery standards to estimate when your payment will arrive.

• Please keep in mind that holidays can affect USPS delivery speeds. Also, the USPS is reporting slower than usual delivery times due to Covid-19 related operational challenges.

• If a check hasn't arrived by the estimated delivery date, you should follow these best practices to check on the payment:

  • Allow some additional time for them to deliver the check.
  • Reach out to your customer to confirm/update their address.
  • Ask your customer, the payer, to void/reissue the payment if you think it's lost in the mail.

Only your customer, the payer, can see where a check was mailed or void/reissue a payment. Bill.com Customer support can’t do that on your behalf.

Things to know

• Bill.com is used by businesses to send checks or electronic payments. Each business decides on the timing of those payments. Bill.com is only the transaction processor. Bill.com doesn't withhold funds or decide who gets paid or when those payments are released.