Would you like to know when you can expect to receive a payment? If you have a Bill.com account, you can verify the status of payments in your Bill.com account. You must be connected to your customer’s or payer's account through the Bill.com Network to verify the status. Learn how to check if you're connected to your customer.
Jump to:
- Verify payment status without a Bill.com account
- Verify payment status using your Bill.com account
- Frequently asked questions
- Things to know
Verify payment status without a Bill.com account
How do I know if I've been paid if I don't have a Bill.com account?
If you're being paid by check, we'll send you an email when the payment has processed and is on its way. This email will also include the estimated arrival date.
How do I verify the status of my payment if I don't have a Bill.com account?
If you've received a payment notification email and you don't have your own Bill.com account connected to your customer/payer you'll need to reach out to your customer/payer directly to confirm the status of your paper check.
In most circumstances checks are sent standard USPS mail, with no tracking, so, there's no option to check the status beyond when it was mailed, and what the ETA is based on normal delivery standards.
- Please keep in mind that holidays can affect delivery speeds, and also the USPS is reporting slower delivery times than normal all around due to Covid-19 related operational challenges.
- If a check hasn't arrived by the estimated delivery date, you'll usually want to allow some additional time for them to deliver it. If you are concerned by the lateness, you may want to reach out to your customer and confirm it was sent to the correct address (and update it if necessary), and ask them to void/reissue the payment if you believe it was lost in the mail.
- Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.
Verify payment status using your Bill.com account
Whether you created an invoice and sent it to your customer or payer or your customer or payer created a bill to pay you, you’ll find this information as an invoice in your Bill.com account. We’ll show you how to verify payment status from either your computer or mobile device.
On your computer
- In your Bill.com account, select Invoices in the navigation menu.
- Select the invoice associated with the payment.
The Invoice Status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.
On your mobile device
- In your Bill.com app, select the options bars in the top left corner of your screen.
- Select Invoices.
- Select the invoice associated with the payment expected.
The invoice status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.
Payment status details
- Sent - Date you sent the invoice to your customer or payer.
- Bill created - Date your customer or payer created a bill to pay you in their Bill.com account.
- Accepted - Date your customer or payer accepted the invoice to pay you in their Bill.com account.
- Approved - Date your customer or payer approved the bill to pay you.
- Payment Incoming - Date the payment will be deposited directly in your bank account. There's no need to manually transfer or deposit. If your invoice tracker hasn't moved to Payment Incoming, your customer or payer has not yet selected Pay to pay your invoice.
- Paid outside of Bill.com - Means the customer or payer has marked this invoice as paid without sending a live payment through Bill.com. You'll continue to see the invoice marked as unpaid in your account until you record a manual payment on it.
Note: Not all payment statuses will apply to all situations. Contact your customer or payer for more information on payment status details.
Frequently asked questions
How do I update my mailing address within my account?
If you have a Bill.com account that's connected to your payer, you can update your mailing address within your account.
To update your mailing address in Bill.com:
- Select Settings
- Select Profile under Your Company,
- Select the edit icon
- From here you can update the company name (which is the payee on the check) as well as the address.
- Select Save
You can also update your mailing address within the Bill.com mobile app.
- From the Home screen in your Bill.com app, tap on the Options bars
- Tap Settings
- Tap Profile
- Tap the pencil icon to edit
- From here you can update the company name (which is the payee on the check) as well as the address.
- Tap Done
Once you've corrected your mailing address, reach out to your customer and ask them to void/reissue the check so that it'll reissue to the new name/address.
- Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.
What mailing address was my check payment sent to?
To verify the mailing address you’ll want to reach out to your customer directly. They can pull up the payment information screen and see when/where it was mailed.
- Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.
Things to know
- If your invoice hasn't moved to Payment Incoming status yet, your customer or payer may not have selected Pay. Contact your customer or payer for more information on payment status details.
- We also keep you informed via email notifications when payments process. Learn more about payment email preferences and notifications.
- Bill.com isn't able to provide information on your customer's or payer's account, payment setup, bank, or other private data. If you are trying to locate a missing payment, you can send a reminder to your customer or payer for an unpaid invoice from within your Bill.com account or contact them directly.
- If you've received an email letting you know you were paid, but your payment isn't reflected in your Bill.com account, you may have provided your customer/payer your bank account information and they've entered it directly. Please contact your customer or payer for more information on the payment.
- Bill.com is used by businesses to send checks or electronic payments. Each business decides on the timing of those payments. Bill.com is only the transaction processor. Bill.com doesn't withhold funds or decide who gets paid or when those payments are released.
