Would you like to know when you can expect to receive a payment? You can check on the status of payments within your Bill.com account. However, you must be connected to your customer’s account within the Bill.com Network. Learn how to identify if you are connected to your customer.

Whether you created an invoice and sent it to your customer or your customer created a bill to pay you, you’ll find this information as an invoice in your Bill.com account. We’ll show you how to check payment status from either your computer or mobile device.

Check payment status on your computer

1. In your Bill.com account, click Invoices in the left navigation menu
   • If you are in the mobile app, tap on the Options bars in the top left corner, then tap Invoices
2. Click the Invoice associated with the payment

The Invoice Status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.

Possible payment statuses include the following:

• Sent - Date you sent the invoice to your customer
• Bill created - Date your customer created a bill to pay you in their Bill.com account
• Accepted - Date your customer accepted the invoice to pay you in their Bill.com account
• Approved - Date your customer approved the bill to pay you
• Payment Incoming - Date the payment will be deposited directly in your bank account. There's no need to manually transfer or deposit.
  • If your invoice tracker has not moved to Payment Incoming, your customer has not yet clicked Pay to pay your invoice
• Paid outside of Bill.com - Indicates that the customer has marked this invoice as paid without sending a live payment through Bill.com
  • You will continue to see the invoice marked as unpaid in your account until you record a manual payment on it. Contact your customer for more information on payment status details.

Note: Not all payment statuses will apply to all situations.

Check payment status on your mobile device

1. In your Bill.com app, tap the options bars in the top left corner of your screen
2. Tap Invoices
3. Tap the Invoice associated with the payment expected

The Invoice Status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.

Possible payment statuses include the following:

• Sent - Date you sent the invoice to your customer
• Created by < your customer's Bill.com account name > - Date your customer created a bill to pay you in their Bill.com account
• Received - Date your customer received the invoice to pay you in their Bill.com account
• Approved - Date your customer approved the bill to pay you
• Payment incoming - Date the payment will be deposited directly in your bank account. There's no need to manually transfer or deposit.
  • If your invoice tracker has not moved to Payment Incoming, your customer has not yet clicked Pay to pay your invoice

Note: Not all payment statuses will apply to all situations.

Things to know

• If your invoice has not moved to the Payment Incoming status yet, your customer may not have clicked/tapped Pay. Contact your customer for more information on payment status details.
• We also keep you informed via email notifications when payments process. Learn more about payment email preferences and notifications
• Bill.com is not able to provide information on your customer's account, payment setup, bank, or other private data. If you are trying to locate a missing payment, you can send a reminder to your customer for an unpaid invoice from within your Bill.com account or contact them directly.