Bill.com makes it easy for you to monitor your incoming payments, allowing you to check the status so you’ll know when to expect payments from your customers.
We send you an email notification when a payment is on the way, so if you haven't gotten that notification, you should reach out to your customer/payer to make sure they've scheduled a payment.
Jump to:
- Verify payment status without a Bill.com account
- Verify payment status using your Bill.com account
- Frequently asked questions
- Things to know
Verify payment status without a Bill.com account
How do I know I've been paid if I don't have a Bill.com account?
If you’re receiving a payment by check, we'll send you an email when the payment has been processed and is on its way. This email will also include the estimated arrival date.
How do I verify the status of my payment if I don't have a Bill.com account?
If you've received a payment notification email and you don't have your own Bill.com account connected to your customer/payer, you'll need to reach out to your customer/payer to get the status of your paper check.
Usually, we’ll mail checks using standard USPS delivery, which doesn’t include tracking. Therefore, you'll have to use normal postal delivery standards to estimate when your payment will arrive.
Please keep in mind that holidays can affect USPS delivery speeds. Also, the USPS is reporting slower than usual delivery times due to Covid-19 related operational challenges.
If a check hasn't arrived by the estimated delivery date, you should follow these best practices to check on the payment:
- Allow some additional time for them to deliver the check.
- Reach out to your customer to confirm/update their address.
- Ask your customer, the payer, to void/reissue the payment if you think it's lost in the mail.
Only your customer, the payer,can see where a check was mailed or void/reissue a payment. Bill.com Customer support can’t do that on your behalf.
Verify payment status using your Bill.com account
We create an invoice in your Bill.com account for payments, whether you created an invoice and sent it to your customer/payer or whether they created it and sent it to you.
Below, we’ll show you how to verify payment status from both your computer and mobile device:
From your computer
- In your Bill.com account, select Invoices in the navigation menu.
- Select the invoice associated with the payment.
The Invoice Status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.
From your mobile device
- In your Bill.com app, select the options bars in the top left corner of your screen.
- Select Invoices.
- Select the invoice associated with the payment expected.
The invoice status tracker will keep you up to date on the status of the invoice and whether your payment is on its way.
Payment status details
Sent - Date you sent the invoice to your customer or payer.
Bill created - Date your customer or payer created a bill to pay you in their Bill.com account.
Accepted - Date your customer or payer accepted the invoice to pay you in their Bill.com account.
Approved - Date your customer or payer approved the bill to pay you.
Money on the way - Your customer or payer scheduled payment and we have begun processing.
Paid - Your payment has been deposited or delivered
If your invoice tracker hasn't moved to Payment Incoming,that means your customer or payer hasn't selected Pay to pay your invoice. Please contact them for more details.
Paid outside of Bill.com - Means the customer or payer has marked this invoice as paid without sending a live payment through Bill.com. You'll continue to see the invoice marked as unpaid in your account until you record a manual payment on it.
Note: Not all payment statuses will apply to all situations. Contact your customer or payer for more information on payment status details.
Failed ePayments
If we're unable to deposit your ePayment to the bank account on your Bill.com account, we'll let you know via email, and ask you to add a valid bank account. Follow the steps in the notification to add a bank and resolve the payment.
Alternatively, your funds may appear on your Overview page of your Bill.com account, under Available funds. If that's the case, you can add a valid bank, and then transfer those available funds.
- Select See what needs to be fixed in the available funds section
- Add your new bank details and select Continue
- Make sure the new bank is selected for Withdraw money to and select Withdraw
- Review the scheduled payment info including the amount, bank, and arrival date. Select Done to return to your Overview page.
Frequently asked questions
How do I update my mailing address within my account?
If you have a Bill.com account that's connected to your customer or payer, you can update your mailing address within your account.
To update your mailing address in Bill.com:
- Select Settings
- We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
Select Profile under Your Company if your Settings page looks like this:
Select Company Information under Company Profile if your Settings page looks like this:
- Select the edit icon
- From here you can update the company name (which is the payee on the check) as well as the address.
- Select Save
You can also update your mailing address within the Bill.com mobile app.
- From the Home screen in your Bill.com app, tap on the Options bars
- Tap Settings
- Tap Profile
- Tap the pencil icon to edit
- From here you can update the company name (which is the payee on the check) as well as the address.
- Tap Done
After you correct your mailing address, reach out to your customer or payer and ask them to void the previous payment so that the system can reissue a new payment to your address.
- Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.
What mailing address was my check payment sent to?
To verify the mailing address, reach out to your customer directly. They can pull up the payment information screen and see when/where it was mailed.
- Only your customer, the payer, can see where a check was mailed, and only your customer, the payer, can void/reissue a payment. Bill.com support doesn't have the ability to do that on your behalf.
Things to know
- If your invoice hasn't moved to Payment Incoming status yet, your customer or payer may not have selected Pay yet. Contact your customer or payer for more information on payment status details.
- We also inform you, via email notifications, when payments are processed. Learn more about payment email preferences and notifications.
- Bill.com isn't able to provide information on your customer's or payer's account, payment setup, bank, or other private data. If you are trying to locate a missing payment, you can send a reminder to your customer or payer for an unpaid invoice from within your Bill.com account or contact them directly.
- If you've received an email letting you know you have received a payment, but you can't see your payment in your Bill.com account, then this is an indicator that you might have provided your customer/payer your bank account information and they've entered it directly. Please contact your customer or payer for more information on the payment.
- Bill.com is used by businesses to send checks or electronic payments. Each business decides on the timing of those payments. Bill.com is only the transaction processor. Bill.com doesn't withhold funds or decide who gets paid or when those payments are released.
