Record keeping compliance requirements for Florida and New Mexico state that we need to acquire and retain payer photo ID information for payments that exceed a certain amount, if the payer is an individual or sole proprietor.

When applicable, users will be required to submit a copy of their government-issued photo ID to process payments exceeding the stated amounts.

Florida criteria

• Payment amount is greater than or equal to 3,000 USD
• Payer or Payee is in Florida
• Payer's government-issued photo ID isn't currently on file

New Mexico criteria

• Payment amount is greater than or equal to 1,000 USD
• Payer or Payee is in New Mexico
• Payer's government-issued photo ID isn't currently on file

Additional details

• Requirement applies to payment amounts, not bill amounts
• If multiple bills are combined into a single payment that's over the threshold, the criteria is applied based on the net value of the payment
• Multiple payments processed on the same day won't be accumulated
• When vendor credits are applied, the net amount of payment will be reviewed to determine if the requirement applies
• Pay Faster options are unavailable until documents are uploaded

What you'll see

• Requirements are applied during the payment process
• Legal name: Name as listed on the government-issued photo ID
  • The name is pre-populated with current name of user
• Type of ID: Drivers license, passport, alien registration
• ID Number: Alpha-numeric characters as listed on the government-issued photo ID
• Images of document:
  • Images of both the front and back are required
  • Guidelines are provided with details on how to upload images of document
  • Images must be .jpg, .png, or .pdf file types
  • Images must be less than 3MB