Automatic void of failed and returned payments
Beginning in August 2019, Bill.com will begin the auto-voiding and refunds of all failed or returned payment types, except for Vendor Pay payments, if no action has been taken by the bank authorized user after 90 days.
**This will include any historical payments that failed 90 or more days ago, and have not yet been addressed
Notification of failed payments or returned checks is sent to your payer and admin via email, and a to do list notification is added. If the payer does not take action on the payment at issue after 90 days, we will void the payment, return the funds to the bank account (if it is still active), and the original bill(s) will return to unpaid or partially paid as the case may be. You can then pay the bill again, delete if it is completely unpaid, or edit as desired.
Note: These voided payments will attempt to sync to your accounting software if you sync with one, and may cause errors if the payment date is within a closed period. You can clear these errors from your sync status page if the option is available, or contact Customer Support for assistance.
If you have any questions or need to address a returned/failed payment refund to an alternate bank account, please contact Customer Support.