Why the sync error occurs

This sync error can happen due to the following reasons:

• Multi-Currency isn't enabled in QuickBooks Desktop and the sync preference Foreign Exchange Gain/Loss Account needed to sync foreign currency items to QuickBooks Desktop without Multi-Currency enabled isn't set
• If Multi-Currency is enabled in QuickBooks Desktop, the currency for the vendor, bill and/or payment hasn't been added to the currency list in QuickBooks Desktop
• You aren't using the most up to date version of our Bill.com sync dashboard

How to fix the sync error

Multi-Currency not enabled in QuickBooks Desktop

To sync foreign currency vendors, bills, and payments to QuickBooks Desktop without multi-currency enable, in Bill.com

1. Select Settings
2. Select Preferences under Sync
3. Select the edit icon
4. Select an account for the sync preference Foreign Exchange Gain/Loss Account
5. Select Save

Multi-Currency enabled in QuickBooks Desktop but the currency for the vendor, bill, or payment isn't on the currency list

Update the currency list in QuickBooks Desktop to include the currency for the vendor, bill or payment. If you need assistance in adding the currency in QuickBooks Desktop, reach out to QuickBooks Desktop support.

Not using the most up to date version of our Bill.com sync dashboard

Update the sync dashboard by following the instructions in our Sync Dashboard upgrade article.