If we aren't able to successfully transfer funds to Bill.com for vendor payments due to any reason (most commonly Non-Sufficient Funds (NSF), account blocked, or card declined), we send an email notification to users with pay permissions.

Payments made from a bank account

The notification email will include:

• Which bank account was used for the payments
• Vendor name
• Payment amount and confirmation number
• Instructions on how to wire funds to cover the payments and prevent them from being voided if possible.

Payers should refer to the emailed instructions to resolve the issue with our Payment Operations team.

Payments made by card

The notification email will include:

• Which card was declined
• Vendor name
• Payment amount and confirmation number

We'll automatically void the associated payment, and the bill will return to unpaid status in your Bill.com account. You'll need to contact your card provider to find out why the transaction was declined, and pay the bill again, via card or bank.

Things to know

• If the payment is a paper check, we may automatically void it.
• It's your responsibility to contact the vendor regarding voided checks, so they don't try to cash them after being voided.
• A $50 fee is charged for the handling of NSF payments.
• Additional Stop Payment fees will be charged if we need to stop a payment due to lack of funding.