Unable to Transfer funds

If funds are not successfully transferred to Bill.com for Vendor payments due to any reason (most commonly: Non-Sufficient Funds (NSF) or account blocked), an email notification will be sent to Administrator and/or Payer users (users with Manage Payment permissions) to inform on:

  • Which payments were not funded
  • Instructions on next steps to prevent the payments from being voided

Resolution

Administrators and/or Payers should refer to the emailed instructions to resolve the issue with our Payment Operations team.

Fees for an NSF

A $50 fee is charged for the handling of insufficient or unavailable funds. Additional Stop Payment fees will be charged if we need to stop a payment due to lack of funding.