If funds are not successfully transferred to Bill.com for Vendor payments due to any reason (most commonly: Non-Sufficient Funds (NSF) or account blocked), we send an email notification users with pay permissions.
This email will include instructions on how to wire funds to Bill.com to cover the payment and prevent the payment from being voided if possible. Payers should refer to the emailed instructions to resolve the issue with our Payment Operations team.
- If the payment is a paper check, we may automatically void it
- It's your responsibility to contact the vendor regarding voided checks
- A $50 fee is charged for the handling of NSF payments
- Additional Stop Payment fees will be charged if we need to stop a payment due to lack of funding