General FAQs
- What is Vendor Direct?
- Is Vendor Direct secure?
- How do I set up Vendor Direct?
- Why did my vendor's payment method switch to Vendor Direct?
- Which vendors get activated for Vendor Direct?
- What is the advantage for my vendor?
- What is the advantage for me?
- How does my vendor get paid?
- How do I know which vendors are set to Vendor Direct?
- How do I export my vendor list?
- Does my vendor have to pay a fee to receive Vendor Direct virtual card payments?
- Can I invite my vendor to accept Vendor Direct?
Troubleshooting FAQs
- What assurance does Bill.com provide for Vendor Direct payments?
- My vendor direct payment hasn't cleared yet. What should I do?
- What do I do if my vendor needs help processing their payment?
- When will my vendors receive my payments?
- Where is my payment sent?
- What should I do if the remittance email is incorrect?
- Why do I have to enter an address or account number to make a payment for some vendors?
- My vendor can’t find their payment email. What should I do?
- What email address are the payment emails coming from?
- Can I cancel a Vendor Direct virtual card payment?
- Can I turn off Vendor Direct for certain vendors?
General FAQs
What is Vendor Direct?
Vendor Direct is a digital payment method available in Bill.com. Through Vendor Direct, you can pay quickly, easily, and securely—with no fees. When you send a Vendor Direct payment, your eligible vendor receives a single-use Mastercard number we generate that they can process just like a credit card.
Is Vendor Direct secure?
Yes. Unlike checks, which take time and could get lost in the mail, a Vendor Direct payment is a 16-digit, one-time use virtual card payment from Mastercard that you can use to expedite payments. The virtual card number can only be used once, and because no physical card is involved, no card numbers are stored by your eligible vendors.
How do I set up Vendor Direct?
No action is needed from you. Vendor Direct lets you reduce or eliminate payment transaction fees without changing your process or workflow. Your process of uploading, approving, and paying bills remains the same, and your payments are still funded from your bank account.
Why did my vendor's payment method switch to Vendor Direct?
We automatically update your eligible vendor’s payment method to Vendor Direct if they accept virtual cards.
Which vendors get activated for Vendor Direct?
Only vendors who accept virtual card and have informed Bill.com that they are willing to take virtual cards are activated for Vendor Direct. Bill.com works with vendors across the US to verify their card acceptance information and confirm this as their payment method. Bill.com also keeps this information up to date through regular outreach to vendors.
What is the advantage for my vendor?
- Your vendor will receive payments faster
- Vendor Direct simplifies the payment process by eliminating time to receive and process checks
- Each payment is sent with rich remittance information to reduce time spent reconciling payments
What is the advantage for me?
- There is no transaction fee for payments sent through Vendor Direct
- Send faster payments at no additional cost
- Hassle free payments - We ensure the vendor’s payment information is upto date and follow up on any unprocessed payments Access to a managed network with thousands of Mastercard-accepting vendors
How does my vendor get paid?
Once the bill is approved, depending on their preference, your vendor will receive the payment through email, their website portal, or by phone. You can see how the payment is delivered on the vendor’s profile. Most payments are sent through email.
Payments by email will be sent by our partner, Comdata, from one of the following emails: payment.advisory@comdata.com or VendorEnrollment@comdata.com.
Payments by phone or portal, in this case, an agent from our partner, Comdata, will call your vendor with the card number and payment details.
How do I know which vendors are set to Vendor Direct?
Once we enable Vendor Direct payments for an eligible vendor, we’ll show it in your vendor list and on the eligible vendor's profile. You can also filter your vendor list to show all eligible vendors paid by Vendor Direct.
- Select Vendors in the navigation menu
- Select the Pay by dropdown
- Select Vendor Direct
How do I export my vendor list?
- Sign into Bill.com and select Settings
- Select Import / Export Under Import / Export
- Select Export next to Vendors
- Select Export with filters
- Under Field, select Preferred Payment Method
- Under Value, select Vendor Direct
- Select Export with filter
Does my vendor have to pay a fee to receive Vendor Direct virtual card payments?
We don’t charge eligible vendors to receive a Vendor Direct payment. To accept card payments, eligible vendors usually pay fees to their merchant card processor, and those fees can vary. Most eligible vendors choose to accept card payments because it ensures they get paid faster.
Can I invite my vendor to accept Vendor Direct?
If you have a vendor you would like to accept Vendor Direct payments, you can invite them using this link. Alternatively, you may fill out your vendor’s information on the same page if you have it available.
Once we receive your vendor’s information, our team will verify that your vendor accepts virtual cards before enabling them and updating their payment method to Vendor Direct.
Troubleshooting FAQs
What assurance does Bill.com provide for Vendor Direct payments?
With Vendor Direct, Bill.com will always ensure your payments will be sent to your eligible vendor, every time, with no extra work for you. If you have any issues paying with Vendor Direct, let us know by contacting Customer Support. Bill.com will take care of it to ensure your vendor gets paid. You'll never be debited more than once.
My Vendor Direct payment hasn't cleared yet. What should I do?
Eligible vendors may not process their credit card payments daily, so you may want to give the payment another 1-2 days to process. About 88% of Vendor Direct payments are processed within 5 business days. If your eligible vendor hasn’t processed the payment after 15 days, we’ll let you know in the expiring payments tab in Payments Out. You can always contact your eligible vendor directly to remind them to process the payment and double check that the remittance email is correct. We also call and email your eligible vendor to remind them to process any outstanding payments. For more information, see Resolving Vendor Direct payments.
What do I do if my vendor needs help processing their payment?
Please contact our Customer Support team and we’ll get you the help you need.
When will my vendors receive my payments?
They’ll receive it on the Arrives By date listed on the payment confirmation page. Here’s how you can check:
- Select Payments Out in the navigation menu
- Select the confirmation # on the payment you're checking
Where is my payment sent?
They’re sent to the remittance email address listed on the payment confirmation page. To find the remittance email:
- Select Payments Out in the navigation menu
- Select the confirmation # on the payment you're checking
If you don’t see a remittance email address, this means your eligible vendor elected to receive their payments via phone, fax, or online portal. If you need more information about these payment types, please contact our Customer Support team.
What should I do if the remittance email is incorrect?
Please contact our Customer Support team so they can update your account with the correct email address.
Why do I have to enter an address or account number to make a payment for some vendors?
Some eligible vendors require an account number, address, or both in order to accept Vendor Direct payments, as this helps them apply the payment correctly. If any of your eligible vendors require an account number or address for payment, and it's not already on their profile, we'll prompt you to enter it when you schedule a payment.
My vendor can't find their payment email. What should I do?
Your eligible vendor may have missed the email and it could be in their inbox or spam folder. Ask them to search for these email addresses:
- payment.advisory@comdata.com
- VendorEnrollment@comdata.com.
If they’re still unable to find the payment email, please contact Customer Support.
What email address are the payment emails coming from?
The Vendor Direct payment email comes from payment.advisory@comdata.com. The email that reminds your eligible vendor to process their payment comes from vendorEnrollment@comdata.com. As a reminder, we send payment notification emails from comdata_noreply@hq.bill.com to the eligible vendor to let them know about upcoming payments. That email contains only the first 6 digits of the virtual card number.
Can I cancel a Vendor Direct virtual card payment?
Yes, as long as it hasn’t been authorized through the supplier’s merchant card processing system. You can also cancel or void the payment by going to the specific Vendor Direct payment under Payments Out.
Can I turn off Vendor Direct?
You can select which eligible vendors you want to turn off for Vendor Direct, and the payment method will change back to what it was previously. Please contact Customer Support for assistance.
