Why the Sync Error occurs
This error occurs because credit memo sync has been turned on for accounts created after 12/7/18 syncing with QuickBooks Online.
How to Fix the Sync Error
In QuickBooks Online, turn off Automatically apply credits.
- In QuickBooks Online, click the gear icon
- Click Account and Settings
- Click Advanced
- Click the edit icon for the Automation section
- Uncheck the box for Automatically apply credits
- Click Save
- Run another sync from Bill.com