Multi-Factor Authentication and international phone numbers

MFA supports SMS (text) notifications to all US and international cell phone numbers. Voice notifications are only available to cell phone numbers from the US and Canada.

International formatting

Be sure to include "+" followed by your country code when entering your phone number so that it will be accepted. For example, phone number from England would be formatted as:

+4401234567890

Things to know

  • Enter your phone number with no spaces
  • Submitting the phone number multiple times will inactivate previous codes
  • If you receive "expired" messages, the most recent code has not been delivered to your phone
  • There are some limitations to sending SMS messages to mobile devices in India. For more information: Limitations sending SMS messages to Indian mobile devices

Please contact Bill.com Customer Support if you do not receive the MFA code. For security purposes, this feature can not be disabled and we are committed to helping you resolve any issues.