Adding a bank account by manual entry

To pay bills or get paid using, a bank account will need to be added to the account. If you were unable to add a bank account with online banking credentials (article linked at the bottom of this page), you can complete the bank account setup manually by entering the routing and bank account numbers.

By default, the Administrator and Payer roles can add a bank. For any users with custom roles, the "Pay bills via" permission is required to add a bank.

You should be a signer on the account, or have permission to authorize transactions on the bank account you are adding.

Adding a bank account manually

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  1. Click Settings
  2. Under Your Company, click Bank Accounts
  3. Click Set up new bank
  4. Click Select under Enter Bank Account Info
    • Complete the identity verification process
      • The system will ask a series of questions to authenticate you. None of that information is saved but is simply used for verification
      • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
      • Each user should complete their own verification, it is not advised to attempt the verification on behalf of another user
  5. Enter bank account details and click Continue
  6. Wait for the test transactions to post in 1-2 days
    After the test transaction posts in the bank account, on the To Do list:
  7. Click the link for the bank account
  8. Enter the deposit amount and click Verify
    • If required additional Company Profile compliance information has not been filled out previously, this step will also include completing those fields

Things to know

  • An email is sent to all Administrators on the account when a bank account is added
  • Once the bank account is active, a Bank Authorized User can nominate other pay permission Users to pay bills from the same bank account
  • Only US-based bank accounts can be added as a bank account in
  • There is no limit to the number of bank accounts that can be active in a account
  • A Bank Authorized User can update the default bank to pay and to be paid from the Bank Accounts page