Sage Intacct: Notes and best practices – Support

	Object	Sage Intacct to Bill.com	Bill.com to Sage Intacct	Known Limitations
General	Close Books Date	Yes	No	- When syncing with Sage Intacct at the top level (configuration C or D), best practice is to manually set the Books Closed Date, as only the most recent close date from any entity will sync to Bill.com, possibly preventing transactions from another entity from syncing, even if the period isn't closed for that particular entity.
	Chart of Accounts	Yes	Yes	- Account labels not supported - 1099 information/flags don't sync between Bill.com and Sage Intacct. We recommend managing 1099 information in Sage Intacct directly - In Sage Intacct, once account numbers are assigned to a chart of account, they cannot be changed, so this field is locked on accounts that sync with Sage Intacct, once saved - DO NOT merge bank type accounts, this will potentially void and reissue payments when synced back to Sage Intacct
	Departments	Yes	Yes	- Bill.com uses default Sage Intacct terminology, changes to Sage Intacct terms for Department don't sync over to Bill.com (e.g. we always display as "Department" in Bill.com) - Department Groups don't sync
	Locations	Yes	Yes	NA
	Classes	Yes	Yes	NA
	Employees	Yes	Yes	NA
	Projects / Jobs	Yes	No	- Projects / jobs cannot be created in Bill.com - Jobs are read-only in Bill.com
	Custom Dimensions	Yes	No	- Custom Dimensions cannot be created in Bill.com - Custom Dimensions are read-only in Bill.com - Up to 6 Custom Dimensions will sync at a time
	Currency	Yes	Yes	If multi-currency is only enabled in Bill.com, we'll sync foreign currency transactions to Sage Intacct in USD
	Bank Account Balance	Yes	No	NA
	Payment Terms	No	No	Payment terms don't sync to/from Sage Intacct
	Attachments	No	No	Bill.com doesn't sync attachments to/from Sage Intacct. Use Bill.com to directly upload attachments. If attachments are needed in Sage Intacct, upload in Sage Intacct after each transaction has synced
	Approvals	No	No	Bill.com doesn't sync approvals to/from Sage Intacct. However, the ability to have ONLY Approved bills sync to Sage Intacct is available.
Payables	Vendors	Yes	Yes	- Tax1099 works differently in Bill.com than Sage Intacct. See best practices below to set up 1099 in Bill.com with Sage Intacct. - Bill.com uses the Vendor Name for matching, so Name should be unique within Bill.com to avoid duplicates - The sync supports Sage Intacct Inactivates. The sync will inactivate the Vendor in Bill.com. - The sync doesn't support Sage Intacct deletions. The sync won't delete the Vendor in Bill.com. - If the Vendor / Customer Sequence Id preference is set to "Enter ID Manually" in Bill.com, vendors created in Bill.com must have a valid Vendor ID in order to sync with Intacct
	AP Funds Transfer	No	Yes	Only one location per Bill.com account is supported for funds transfer
	Bills	Yes, fully unpaid bills only	Yes	- Partially and fully paid bills won't sync from Sage Intacct to Bill.com - When a bill with a voided payment is deleted in Bill.com, the deletion cannot sync to Sage Intacct - it must be manually reversed in Sage Intacct - The ability to have ONLY Approved bills sync to Sage Intacct is available - $0 bills will sync from Bill.com to Sage Intacct in the state "No Value" - Bills entered in Bill.com over $10 million dollars will sync into Sage Intacct as $0 bills in the state "No value"
	Bill Payments	No	Yes	- Payments made in Sage Intacct don't sync to Bill.com - Partial payments: Payments cannot be applied to specific bill line items - Voided payments: To void a payment and use a specific date, perform the void in Sage Intacct first then in Bill.com - The memo field for Offline Payments in Bill.com doesn't sync to Sage Intacct
	Vendor Credits	Yes, fully unapplied vendor credits only	Yes	- Neither partial nor full vendor credit applications sync from Sage Intacct to Bill.com - The ability to have ONLY Approved Vendor credits sync to Sage Intacct is available
	Purchase Order (PO)	- Yes, if using our Purchase sync feature - If not using our Purchase Order sync feature, only the bill converted from a Purchase Order will sync to Bill.com	NA	If using our Purchase Order sync feature - Purchase Orders are view only in Bill.com - Only PO's in USD will sync into Bill.com - Any changes made on GL accounts when creating or editing a bill that is linked to a PO won't sync back to Sage Intacct. If making changes on GL accounts in Bill.com, update the relevant items on the Vendor Invoice in Sage Intacct as well, for data consistency - PO Receiver used for purchasing inventory isn't supported. If you convert a PO to a PO Receiver prior to a Vendor Invoice, when the bill syncs into Bill.com, it won't be linked to the PO. Although you can still link the PO manually, any edits in either system won'tt sync due to the PO Receiver. Edits will need to be made manually in both systems. If not using our Purchase Order sync feature - PO's cannot be viewed - Create POs and Receivers in Sage Intacct and convert them to Bills and Vendors. Once converted, the bill and vendor will sync into Bill.com - PO Bills can go through approval workflow and get paid via Bill.com - The PO# must be in the "Reference Number" field of the bill/vendor credit in Sage Intacct. The Purchase Order number will then appear on bills and vendor credits that originated from POs in Sage Intacct - Bills created from PO's (and synced from Sage Intacct) should not be edited in Bill.com otherwise sync errors will occur - Bills created from PO's (and synced from Sage Intacct) will duplicate in Bill.com if edited in Sage Intacct. If an edit is required in Sage Intacct, the bill should be deleted from Bill.com first, then the edit performed in Sage Intacct. The bill will be resynced with the next sync.
Receivables	Customers	Yes	Yes	- If creating two customers with the same name in Sage Intacct, only the first one will sync to Bill.com; the second one will result in a sync error - Bill.com uses the Customer Name for matching, so Name should be unique within Bill.com to avoid duplicates
	Invoices	Yes, fully unpaid invoices only	Yes	Bill.com supports sales tax as an invoice line item, associated with a sales tax GL account
	Advanced Sales Tax	NA	NA	- Invoices cannot be created in Bill.com if using advance sales tax in Sage Intacct. Create invoices in Sage Intacct and the sync will bring them to Bill.com for approval and payment - Sales tax will only populate as a total on the invoice in Bill.com. You can enable Sales Tax, and check mark each line item that needs to be taxed.
	Items	Yes	Yes	- The sync cannot bring the Chart of Account and Price fields of Items from Sage Intacct into Bill.com or Bill.com to Sage Intacct. These fields aren't exposed in the Sage Intacct API. - Items will only sync if the Order Entry module is enabled in Sage Intacct, the Items dimension is enabled in Bill.com, and the XML_Bill.com user has full permissions enabled for Order Entry Module
	AR Payments	No	Yes	- Payments made in Sage Intacct don't sync to Bill.com - Payments cannot be applied to a specific invoice line item - Voided payments: Payments that have synced and then voided, will generate a sync error instructing the user to manually void in Sage Intacct. The ability to sync the void of a previously-synced AR payment isn't available in the Sage Intacct API.
	Unapplied Credit Memos**	Yes	Yes	**If enabled. Please contact Customer Support to have Credit Memo Sync enabled.
	Partially or Fully Applied Credit Memos**	Yes	No	**If enabled. Please contact Customer Support to have Credit Memo Sync enabled.
	AR Funds Transfers	No	Yes	NA
	AR Payment Convenience Fee	No	Yes	NA
	Sales Orders	Yes, after SO's are converted to unpaid invoices	NA	- Sales orders can not be viewed in Bill.com - Invoices created from SO's (and synced from Sage Intacct) should not be edited in Bill.com otherwise sync errors will occur - Invoices created from SO's (and synced from Sage Intacct) will duplicate in Bill.com if edited in Sage Intacct. If an edit is required in Sage Intacct, the invoice should be deleted from Bill.com first, then the edit performed in Sage Intacct. The invoice will be resynced with the next sync.

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