Why the sync error occurs

This error occurs when the payment account is invalid or not coded with a Bank or Credit Card type Chart of Account.

How to Fix the sync error

For a bill payment, change the payment account on the payment to a Bank type Chart of Account.

1. Select the payment confirmation number on the sync status page
2. Select Edit next to the Print Check
3. Select Edit next to the payment account
4. Select a Bank or Credit Card type Chart of Account
5. Select Submit

For a Receivables invoice payment, change the payment account on the payment to a Bank type Chart of Account.

1. Select the payment confirmation number on the sync status page
2. Select the Edit icon
3. Edit the Deposit To account
4. Select Save

Things to know:

• If the edit option is unavailable for the payment, confirm that the bank account listed on the payment is a Bank type Chart of Account
  
  • If the account isn't a Bank type, edit the account under Settings > Chart of Accounts.
• Verify Sync Preferences, specifically the GL accounts that are linked to the bank account and clearing accounts
  • Ensure the accounts that are selected for these preferences are a Bank type account