Why the Sync Error occurs
This error occurs when the reference number (Ref#) on a Bill.com offline payment is already in use within QuickBooks Online or has been entered on a payment that is for more than one invoice.
How to Fix the Sync Error
Void the offline payment and record a new offline payment with the correct reference number.
- Click the payment confirmation number from the sync status page
- Click Void payment
- Click Yes to confirm
Record a new offline payment for the bill(s).
Alternatively, record the payment manually in QuickBooks Online and contact Customer Support to request the sync error be cleared.