In Bill.com, you have a few options to setup your international vendors and send them payments. Choose the ideal method for your workflow below.
If your vendor has an international address, but they have a bank account based in the US, please follow the steps in the Connect to a vendor and set up ePayments article instead.
If your vendor is based in Canada or the UK, you can invite them to sign up for a Bill.com account.
If you are a vendor outside the US, Canada, and the UK, and you'd like to receive payments from a customer who uses Bill.com, give your international banking information to your customer and they can add it to their account to send you payments.
- Invite an international vendor to enter their bank info
- Set up an International vendor manually
- Set up an International vendor from an inbox document
- Verify an international vendor's bank
- Things to know
Invite an international vendor to enter their bank info
You can invite your international vendors to enter their own bank information to save time and make sure the payment is headed to the right place.
Invite an existing vendor
- Select Vendors in the navigation menu. Select Invite to add payment info under Alerts column
- Select Edit in the invitation body if you'd like to customize the email invitation, and select Save
- Select Send
Invite a new vendor
- Select Vendors in the navigation menu.
- Select Add Vendor.
- Enter all vendor details, including vendor bank location.
- Note: The option to send a vendor invite won't show until you select one of the countries above for the vendor's bank location.
- Select Invite my vendor to enter their payment information.
- If you want to edit the invitation, select View and edit email invitation.
- Select Save and send invite.
After you send the invite, a tracker shows up on the vendor's page. You can resend the invite from the tracker, and if your vendor doesn't accept the invite and enter bank info within 7 days, the tracker will show the invite has expired.
Once your vendor enters their bank info, their payment method will show as ePayment. If you want to see what your invited vendor will see, check out this article.
Notes:
- If your vendor decides to give you their bank info directly, you don't have to cancel the invite before entering the bank info manually on your side.
- The invitation doesn’t appear in invites history.
- This workflow doesn't create a Bill.com account for the vendor, it gathers the info and updates your vendor record so you can send them payments.
Set up an International vendor manually
- Select Vendors in the navigation menu.
- Select Add Vendor.
- Enter vendor name.
- Possible network connections will be presented, but vendors connected through the Network cannot be sent international payments, so bypass these matches and continue entering information manually.
- Select the vendor type; business or individual.
- This is especially important if this vendor will be sent international payments.
- Enter the vendor's email address, physical address, and select your Vendor's bank location.
- Vendor bank location field will default to the same country selected in the vendor's address.
- If your vendor's bank is in a different country, select the other country from the dropdown.
- Enter the vendor's bank information excluding dashes and spaces
- Enter International bank branch identifier.
- Looking to enter a swift code? Just enter it; if we can't locate a matching bank, we'll pop the international bank search so you can enter additional information for us to find the correct bank.
- Alphanumeric bank branch identifiers (IBAN) are case sensitive. All letters must be in uppercase.
- Account Number: Bank Account Number of the vendor.
- Re-enter Account Number: to confirm account number.
- Account Holder name must match the name on the bank account being entered or payment may be delayed/held by the recipient bank, and must be 35 characters or less.
- Some recipient banks don't check to see that the name on the account matches the account number. At the other extreme, some recipient banks won't deposit the money into the account if the name on the money transfer isn't exactly the same as the name on the bank account.
- Enter International bank branch identifier.
- Select the currency you‘d like to pay this vendor in.
- The options available will be based on the country selected under Vendor bank location, with United States always available.
- We'll always debit in USD.
- Select Purpose of Payment, which is required on International payments.
- Enter Beneficiary Contact Information.
- Enter additional vendor details.
- Select Save.
Set up an International vendor from an inbox document
If an IBAN # is detected on an inbox document by our Intelligent Virtual Assistant (IVA), it can be used to setup an International vendor for International payments, if the vendor isn't already setup.
IBAN is only detected if:
- The currency on the document matches the currency for the vendor
- The vendor is currently set to offline payments only, not setup for payments
- Only one IBAN is detected on the document
- The IBAN corresponds to at least one Head Office of a bank when searched
When you select "Review and Save" on an inbox document, if an IBAN is detected, you'll see a banner in the Bill Summary section with the associated bank information.
Select Choose Branch or Find Branch to open the bank search with the located branches listed. Select the branch for your vendor if you see it in the list. If you don't, select the x to close the banner.
These banners will also appear on the vendor records if there's currently a document in your inbox for that vendor, and an IBAN is detected.
Verify an international vendor's bank
Verify the bank information by following these steps:
- Select more options on the Vendor record.
- Select ePayment info.
- Select the bank account number.
Things to know
- Due to each country's financial regulations and requirements, additional information may be required when setting your vendor up for International payments. Please contact your vendor for any requested information.
- Required information to pay an international vendor varies based on the country. When you set the vendor up, or schedule a payment, we'll ask you for the appropriate information to successfully send payments.
- Bill.com doesn't send verification test transactions to international vendor bank accounts.
- If you remove or change a vendor's bank information, any payments that have already begun processing won't be affected and will still process from the bank that was active when they were scheduled.
- Bill.com accounts with account type "Individual (Personal or household use)" won't be able to make International payments
- Foreign bank accounts can be added for vendors, but only USD bank accounts can be added to Bill.com to make payments from.
- Once a vendor's bank account has been added, it cannot be edited. The bank will need to be deactivated and added again.
- International vendors cannot be setup for payment within the mobile app.
- Once an International vendor has been set up to receive payments within the online version of Bill.com, they can be paid internationally via the mobile app, both IOS and Android.
- CNY is the official abbreviation of China's currency Renminbi (RMB) and payments are issued at the CNY(RMB) rate.
