International Wire Payments: Setting up an International vendor for wire transfer

Setting up an International vendor

  1. On the International vendor's record, click the more options dots
  2. Click Edit Vendor
  3. Select Pay this vendor faster with international wire transfer
  4. Bank Info
    • If the vendor has provided full International bank information
      1. Select This vendor has provided me with wire instructions
        Neo IP vendor setup
      2. Enter Account Name/Beneficiary name
        • This must match what the vendor's bank has on file or the payment could be rejected or held by the recipient bank
          • Some recipient banks do not check to see that the name on the account matches the account number. At the other extreme, some recipient banks will not deposit the money into the account if the name on the money transfer is not exactly the same as the name on the bank account.
      3. Enter Vendor bank account information, excluding dashes and spaces
        • Enter International bank branch identifier
          • Alphanumeric bank branch identifiers (IBAN) are case sensitive. All letter(s) must be in uppercase
        • Account Number: Bank Account Number of the vendor
        • Re-enter Account Number: to confirm account number
    • If the vendor has not provided full International bank information
      1. Select I don't yet have this information
        Neo request bank info message
        • Send the provided instructions to your vendor to request their international bank information. Click the copy icon to copy to clipboard.
  5. Select Payment currency - the currency to deposit into the vendor's International bank account. By default, this will be set to the vendor's local currency
    • We will always debit in USD
    • Note: Additional information may be required depending on requirements of the country receiving payment, ie: Contact name or Contact phone
  6. Select Purpose of payment
    • Purpose of payment is a regulatory requirement
  7. Enter Beneficiary Contact Information
  8. Click Save

Tip: If a vendor is in Country A but their foreign bank is in Country B, enter Country B in the vendor's record. Once the foreign bank account has been set up, edit the vendor's country to Country A.

Verify vendor bank

Verify the bank information by following these steps:

  1. Click the more options dots on the Vendor record
  2. Click ePayment info
  3. Click the bank account number

Verified Canadian bank - Neo

Search for the vendor's International bank

If the vendor has provided some bank account details but not the exact bank branch identifier required, search for the International bank with information that was provided, by clicking Search by bank name or SWIFT code (available for countries that use Swift only)
Bank Search link

  • The bank can be searched with the following parameters:
    • Swift code
    • Bank Name
    • Bank Address
      • Verify the bank name and address matches the information provided by the vendor before clicking Select
        • If the incorrect bank is accidentally selected, click Remove Bank

Search tips

  • Search by any information that has been provided
  • If searching by one object garners too many results, add additional info to filter results
  • Search by wild card - A wildcard character is a kind of placeholder represented by a single character, such as an asterisk(*), which can be interpreted as a number of literal characters or an empty string. It is often used in file searches so the full name need not be typed.
  • Search by Bank Branch Identifier if wanting to verify the bank branch and address

Things to know

  • accounts with account type "Individual (Personal or household use)" will not be able to make International wire payments
  • Foreign bank accounts can be added for Vendors but only USD bank accounts can be added to to make payments from
  • Once a vendor's bank account has been added, it can not be edited. The bank will need to be deactivated and added again.
  • International vendors can not be setup for wire payment within the mobile app
  • Once an International vendor has been set up to receive wire payments within the online version of, they can be paid internationally via the mobile app, both IOS and Android.
  • Alphanumeric bank branch identifiers (IBAN) are case sensitive. All letter(s) must be in uppercase
  • CNY is the official abbreviation of China's currency Renminbi (RMB) and payments are issued at the CNY(RMB) rate