International Wire Payments: Paying an International vendor

From Overview

Single Pay

  1. Click Review & pay next to the bill
  2. Select the bank account, if more than one bank account has been added
  3. Ensure the process date (the date the bank account is debited) is accurate
  4. Add a memo if applicable (70 character limit)
    • By default, the memo will contain Invoice # and account #, if available on vendor's record
  5. Click Pay

Review & pay on Neo

Bulk Pay

  1. Select the bills to pay by checking the box next to the Vendor and Invoice #
  2. Click Review & Pay
    Bulk Pay
  3. Select the bank account, if more than one bank account has been added
  4. Ensure the process date (the date the bank account is debited) is accurate
    • Process date for foreign currency bill can only be the next business day
  5. Add a memo if applicable (70 character limit)
    • By default, the memo will contain Invoice # and account #, if available on vendor's record
  6. Click Pay

Note: Bills for vendors in countries that require a purpose of payment cannot be paid in bulk. These bills will need to be paid individually.

From bill

  1. Click the invoice #
  2. Click Review & pay
    Payables - Paying Bills - International ePayments pilot - Paying an international vendor - Pay bill Neo
  3. Select the bank account, if more than one bank account has been added
  4. Ensure the process date (the date the bank account is debited) is accurate
  5. Add a memo if applicable (70 character limit)
    • By default, the memo will contain Invoice # and account #, if available on vendor's record
  6. Click Pay
    • The account will be debited via ACH in USD
    • Payment method will display Wire, as the funds will be sent via international wire
    • Payment will arrive as indicated by the Arrives by date
    • Indicative amount of what the vendor will receive if selecting to pay them in local currency
      • Note: This amount can change if selecting a future process date as exchange rates fluctuate constantly

Indicative FX on USD bill

Payment details

  • If available, the Swift confirmation number and a link to Payment trace details will be displayed on the Payment details page once the payment has processed. Click Payment Trace Details to copy information needed by the vendor's bank to trace the payment.
  • Hover over the Payment Amount to see the foreign exchange rate & amount if paying the vendor in local currency

Swift confirmation on payment details Payment trace box

Things to know

  • Purpose of payment is a regulatory requirement for some countries. An additional field will be mandatory when making payments to vendors in these countries.
    • After selecting purpose of payment once, it will auto fill for all future payments for the same vendor
  • International vendors already setup to be paid via International Wire can be paid from within the mobile app, both IOS and Android.
  • Swift confirmation numbers and payment trace details may not be available for payments to certain countries, ie: India
    • For payments without trace details, contact Customer Support for additional trace information
  • Payment failure notification can take 1-3 weeks depending on the receiving bank
  • Payments of $1 or less will be auto voided. International wire payments must be over $1.