To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment. You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.

Note: If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

ePayment (ACH) or check

You can void an ePayment after the process date, but before it is deposited in the vendor's bank.

You can void a check payment after the process date, but before it is cashed.

1. In the left navigation menu, click Payments Out
2. On the same line item as the payment, under the Actions column, click Void
   • If you do not see void under the Action column, and you have void permissions, the payment has already cleared. Click the payment confirmation number to check the status
3. Select to Remit or Reissue
   • Remit - the funds will be returned to the originating bank account
   • Reissue - a new check using the same funds will be sent to the vendor
4. Enter a reason for the void
5. Click Submit Request

Vendor Direct

You can void Vendor Direct payments before they are authorized, as shown on the payment tracker at the top of the payment record, which means your vendor has entered the single use card number into their merchant system.

1. In the left navigation menu, click Payments Out
2. On the same line item as the payment, under the Actions column, click Void
3. Select your Void request type
   • Remit funds back to my account: We void the payment and deposit the funds back to your bank account
   • Reissue a new payment: This option is only available 16 days or more after the virtual card issue date. We void the Vendor Direct payment and reissue a new payment as check or ePayment, depending on the vendor's previous payment method.
4. Select your Void request reason
5. Click Submit request
6. Click Yes to confirm