To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment. You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.

Note: If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

ePayment (ACH) or check

Things to know before you void:

• You can void an ePayment after the process date, but before it's deposited in the vendor's bank
• You can void a check payment after the process date, but before it's cashed
• If you void a check, we place a stop payment on the check and it can no longer be cashed or deposited. To avoid duplicate payments, you can't void a check without a stop payment.
  

Void an ACH or check payment

1. Select Payments Out in the navigation menu
2. Select Void under the Actions column
   • If you do not see void under the Action column, and you have void permissions, the payment has already cleared. Select the payment confirmation number to check the status
3. Select to Remit or Reissue
   • Remit - the funds will be returned to the originating bank account
   • Reissue - a new check using the same funds will be sent to the vendor
4. Enter a reason for the void
5. Select Submit Request

Vendor Direct

You can void Vendor Direct payments before they are authorized, as shown on the payment tracker at the top of the payment record, which means your vendor has entered the single use card number into their merchant system.

1. Select Payments Out in the navigation menu
2. On the same line item as the payment, under the Actions column, select Void
3. Select your Void request type
   • Remit funds back to my account: We void the payment and deposit the funds back to your bank account
   • Reissue a new payment: This option is only available 16 days or more after the virtual card issue date. We void the Vendor Direct payment and reissue a new payment as check or ePayment, depending on the vendor's previous payment method.
4. Select your Void request reason
5. Select Submit request
6. Select Yes to confirm

International payments

You can void international payments after 1:00 am Pacific Time / 4:00 am Eastern Time and before 5:00 am Pacific Time / 8:00 am Eastern Time on the process date

• Once the funds have been disbursed, you can't void an international payment

1. Select Payments Out in the navigation menu
2. Select Void under the Actions column
   • If you don't see void under the Action column, and you have void permissions, the payment has already cleared. Select the payment confirmation number to check the status
3. Enter a reason for the void
4. Select Submit Request