How to void a payment

  • An ePayment can be voided after the process date prior to it being disbursed to the vendor.
  • Vendor Direct payments can be voided prior to being authorized, before the vendor enters the single use card number into their merchant system
    • Once the Vendor Direct payment has been authorized, it cannot be voided
  • A check payment can be voided after the process date prior to it being cashed

To void a payment, a user's role must have Bank Account permissions, and the user must be verified on the bank account originally used for the payment:

  • Payer
  • Admin
  • Custom User Role

Void payments from the Payments Out list

ACH or check payment

  1. In the left navigation pane, click Payments Out
  2. On the same line item as the payment, under the Actions column, click Void
  3. Select to Remit or Reissue
    • Remit - the funds will be returned to the originating bank account
    • Reissue - a new check using the same funds will be sent to the vendor
  4. Enter a reason for the void
  5. Click Submit Request

Vendor Direct payment

  1. In the left navigation pane, click Payments Out
  2. On the same line item as the payment, under the Actions column, click Void
  3. Click Yes to confirm

Note: There is no option to reissue a Vendor Direct payment.

Void a payment from the payment confirmation screen

ACH or check payment

  1. In the left navigation pane, click Payments Out
  2. Click Payment confirmation #
  3. Click Void payment
  4. Select to Remit or Reissue
    • Remit - the funds will be returned to the originating bank account
    • Reissue - a new check using the same funds will be sent to the vendor
  5. Enter a reason for the void
  6. Click Submit Request

Vendor Direct payment

  1. In the left navigation pane, click Payments Out
  2. On the same line item as the payment, under the Actions column, click Void payment
  3. Click Yes to confirm