- An ePayment can be voided after the process date prior to it being disbursed to the vendor.
- Vendor Direct payments can be voided prior to being authorized, before the vendor enters the single use card number into their merchant system
- Once the Vendor Direct payment has been authorized, it cannot be voided
- A check payment can be voided after the process date prior to it being cashed
To void a payment, a user's role must have Bank Account permissions, and the user must be verified on the bank account originally used for the payment:
- Payer
- Admin
- Custom User Role
Void payments from the Payments Out list
ACH or check payment
- In the left navigation pane, click Payments Out
- On the same line item as the payment, under the Actions column, click Void
- Select to Remit or Reissue
- Remit - the funds will be returned to the originating bank account
- Reissue - a new check using the same funds will be sent to the vendor
- Enter a reason for the void
- Click Submit Request
Vendor Direct payment
- In the left navigation pane, click Payments Out
- On the same line item as the payment, under the Actions column, click Void
- Click Yes to confirm
Note: There is no option to reissue a Vendor Direct payment.
Void a payment from the payment confirmation screen
ACH or check payment
- In the left navigation pane, click Payments Out
- Click Payment confirmation #
- Click Void payment
- Select to Remit or Reissue
- Remit - the funds will be returned to the originating bank account
- Reissue - a new check using the same funds will be sent to the vendor
- Enter a reason for the void
- Click Submit Request
Vendor Direct payment
- In the left navigation pane, click Payments Out
- On the same line item as the payment, under the Actions column, click Void payment
- Click Yes to confirm